Key Accounts - Exports And Tenders

A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business. The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth.

Responsibilities:

• New Business Exports
• Regulatory Compliance
• Shipping Coordination
• Logistics Management
• Customer Service and Sales Support
• Key Accounts
• Client Relationship Management
• Research and target potential customers based on market segments and business needs.
• Develop and maintain a deep understanding of the company's products or services.
• Present and demonstrate products or services to potential customers via phone, video calls, or email.
• Address customer inquiries, provide information, and offer solutions to meet their needs.
• Build and maintain strong relationships with existing and prospective customers.
• Follow up on leads and prospects in a timely manner.
• Provide exceptional customer service and ensure customer satisfaction.
• Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system.
• Prepare and send quotes, proposals, and contracts to customers.
• Monitor and report on sales metrics and performance against targets.
• Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience.
• Participate in training and development programs to enhance sales skills and product knowledge.
• Provide feedback to management on sales strategies, customer needs, and market trends.
• Account Planning
• Problem Resolution
• Sales and Business Development

Minimum Requirements:

• Grade 12
• Minimum 2 years in a similar position
• Business Administration Qualification (Advantageous)
• Computer literacy is a must on: Excel, Word, Outlook
• Experience in PPE would be advantageous