Key Account Manager- Technology Sector

Key Account Manager - Technology Sector

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and wants to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Key Account Manager - Technology Sector in South Africa. In this specific position, you will execute global/regional Technology sector strategy on a country level, manage relationships with CSI/MNC, and win, retain, and develop strategic Technology customers.

Join us in connecting people and improving lives!

In this Key Account Manager - Technology Sector position, you will:

• Manage the relationship of a defined number of CSI/MNC and SC customers and prospects in the Technology sector, serving as the primary contact for the customer and coordinating the account with regards to Trade Lane involvement.
• Seek and prospect for Strategic Customer targets to win new customers in the Technology sector.
• Ensure that Key Account activities are aligned with the global/regional Technology sector strategy.
• Deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• Work on regional customer initiatives and implement global business plan contents for the Technology sector.
• Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Coordinate with Program Managers on account planning, customer inquiries, and business reviews.
• Consult regional/global sector Heads on potential solutions and best practices in relation to the Technology sector.
• Maintain knowledge and awareness of competing products/services, discount, and pricing structures in the Technology sector, and how best to service and motivate key accounts to stay with the business.
• Ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• Lead solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel, and develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• Review target achievement and create reports for senior management.
• Respond to customer inquiries/complaints.
• Conduct high-quality presentations of the entire range of standardized products to customers.
• Develop target lists of new business within the existing portfolio and continuously review and update the pipeline.
• Negotiate with Technology customers on contractual terms of service provision that are aligned with corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• Prepare and realize planned sales calls, reporting activities, quotes, sales calls, and other information through the customer database system, i.e., Sales360.
• Maintain Sales360 record keeping and estimate preparation and follow-ups.
• Constantly improve your professional skills by attaining relevant certifications.

Now, here’s what we need from you:

• Good understanding of the Technology sector in the forwarding industry.
• Experience with customers.
• Ability to identify customer needs by gathering information and building long-term relationships.
• Ability to work in a team environment and transfer knowledge to team members.
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels.
• Ability to use initiative and be a self-starter.
• Creativity and problem-solving capabilities.
• Ability to use sound judgment, manage risk, and anticipate impact on overall business.
• Minimum of 4 years of working experience in a marketing/operations/sales position.
• A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or any other related field.
• Matric is a requirement.
• Preferable tertiary education including diploma is an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html