Key Account Manager- Professional Print

Canon

Centurion

ZAR 200 000 - 300 000

Job description

Lead local sales to maximise performance and meet financial targets in line with agreed business objectives. Ensure the implementation of the central strategy and vision. Additional functions of the Professional Print Account Manager would include to proactively and systematically pursue new business opportunities, explore new market verticals to target with Professional Print product line-up, and ensure existing clients are seen to from an account management, upsell and upgrade point of view.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Responsibilities

Represent Canon South Africa in a positive and professional manner.
Work with all personnel and outside contacts to satisfy partners, clients and achieve company goals.
Keep up to date on market trends and new products.
Identify and investigate growth opportunities and additional market verticals for the company.
Stay abreast of industry matters through third party resources and networks.
Sell Canon South Africa hardware and solutions, with specific focus on Production Print, Wide format, Display graphics and Pro Print Solutions, and reach revenue quotas for the B2B direct channel.
Collaborate with teammates and maintain a positive and professional attitude fostering teamwork.
Achieve quota for number of daily and weekly sales activity with prospective customers and end users.
Actively work with your manager and team to improve the offering and value proposition to existing target markets and verticals.
Develop, present, and implement plans to your manager to successfully attack new target markets and market verticals.
Business travel as appropriate, as approved by your manager to accomplish your assigned duties.
Develop and implement business plans to attract and develop current and new clients and end users for the Canon South Africa direct channel.
Report back to the business on technical, financial, and procedural areas of the business that can be improved and developed to improve the direct offering of Canon South Africa.
Fully understand the product and solutions portfolio to provide feedback on further training needed to improve selling abilities.
Liaise with relevant Canon internal resources regarding best practices and sales strategies in market verticals.
Work with the marketing department to develop marketing plans for new products and market verticals.
Monitor, measure, and report on issues, opportunities, and development plans and achievements within agreed formats and timescales.
Develop and refine the strategy regarding new business development.
Ensure that customer satisfaction levels are met.
Contractual onboarding of new clients and end users.
Sales quotas are met as assigned.
Prepare and submit sales activity reports and sales forecasts as required by your manager or Head of Sales.
Maintain all prospective customer data in the company database as defined by your manager and Director.
Business Development Plans are reviewed and approved prior to implementation.
Develop a solid and trusting relationship between major key clients and the company.
Resolve key client issues and complaints.
Develop a complete understanding of key account needs.
Anticipate key account changes and improvements.
Manage communications between key clients and internal teams.
Manage account team assigned to each client.
Strategic planning to improve client results.
Negotiate contracts with the client and establish a timeline of performance.
Collaborate with the sales team to maximize profit by up-selling or cross-selling.
Meet all client needs and deliverables according to proposed timelines.
Expand relationships and bring in new clients.

What we ask

University or bachelor’s degree preferred.
6 years directly related previous work experience.
Sales experience in production print or office automation industry is preferred.
6 years demonstrated sales experience selling complex service-oriented offerings via direct B2B.

You will need

Motivated and self-directed sales professional that can operate within guidelines assigned.
Exceptional communication, presentation and persuasion skills and a positive professional attitude.
Strong management skills.
Negotiating and influencing at all levels.
Problem solving and decision making.
Strong mature relationships with potential new business clients and end users.
Maintain and improve relationships with existing clients and end users.
Ability to network with professionals on all levels.
Strong sales and commercial skills – key understanding of the market conditions is required.
Presentation skills.

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.