Key Account Manager, Air & Sea

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Serengeti Boulevard, Kempton Park
Job Posting Title: Key Account Manager, Air & Sea
Time Type: Full Time

Main purpose of the role

Key Account Manager, responsible to grow and retain a portfolio of clients.

Duties and responsibilities

1. Managing multiple clients according to the stages in a client life cycle
2. Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
3. Creating and maintaining the client information pack
4. Manage the opening of accounts process – and continuous updating of client information
5. Be accountable for the contract negotiations process, understanding and mitigating the risk identified
6. Presenting to and implementing new DSV products, processes, and strategies with client(s)
7. Management of client queries
8. Quality checking estimates and ensuring they are submitted on time
9. Compile client specific business reports and quality checking data integrity
10. Identify Opportunities for growth within the client’s business
11. Record under threat and lost accounts on CRM system
12. Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
13. Facilitate rate negotiations and increases
14. Arrange and control customer action plan processes for clients
15. Identify and report on quantified value for clients
16. Take meeting minutes and follow through to close out
17. Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
18. Ensure standard operating procedures are signed off by the clients, documented and maintained
19. Ensure DSV complies with client health, safety and environment requirements.
20. Compile monthly revenue reports for clients and portfolio
21. Co-ordinate available client logistics training

Minimum Requirements

• Minimum of 5 years’ experience in Freight Forwarding.
• Own vehicle a must, driver’s license, ability to travel

Qualifications

• Matric – Essential

Tertiary Qualifications

• B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.

Computer packages

• CW, MS Word, Excel, PowerPoint, and Outlook

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com