Key Account Manager

Responsibilities:

• Develop and maintain business relationships with customers.
• Gain in-depth understanding of the customer's business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customer's objectives and segment strategy.
• Understand the customer's requirements and implement customer business growth strategies in conjunction with the company's delivery and support functions.
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and takes full accountability for account health.
• Manage internal departmental escalations.
• Conduct regular customer meetings at their premises.
• Understand clients' business and generate new ideas.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements and provide input to align with broader company strategies and business initiatives.
• Identify new market opportunities by selling and integrating company offerings to new and existing clients.
• Develop, review, and implement a detailed account plan for assigned accounts.
• Conduct business professionally and ethically by adhering to all company policies, procedures, and business ethics codes.
• Develop a spirit of camaraderie by initiating social events/team-building events with customers.
• Compile motivation for refunds and credit notes.
• Keep accurate records of discussions or correspondence with customers.
• Responsible for generating leads and developing a pipeline for the sales segment.
• Identify and establish relationships in new and existing geography and segments.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast of market changes and have a broad understanding of Telecommunication Services, Frameworks, and Technologies.
• Have a clear understanding of customer business, technology, and strategies.
• Decide on customer call cycle.
• Decide on client account plan.
• Decide on appropriate proposals for relevant clients.
• Accountable for customer relationships with allocated and new clients.
• Accountable for generating leads and developing a pipeline for assigned sales segments across the company.
• Accountable for tracking and recording sales activities for assigned accounts on SFDC.
• Accountable for achieving assigned sales targets.

Qualifications and Experience:

• 3 years of knowledge and proven track record in Sales.
• Business Acumen Essential.
• Proficient in MS Office Essential.
• General understanding of Small and Medium Business Essential.
• Technical knowledge within OCT or Telecommunications Essential.