KEY ACCOUNT MANAGER

Our HO HOLA Culture is characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econofoods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

We are seeking an experienced and dynamic Key Accounts Manager to manage and grow our most significant customer relationships across the country. This role involves developing and executing strategies to strengthen relationships with key national clients, drive revenue growth, and enhance customer satisfaction. The ideal candidate will have a proven track record in sales, relationship management, and the ability to drive strategic initiatives to maximize business opportunities within key accounts.

Key Responsibilities

1. Strategic Account Management: Develop and implement tailored strategies for managing key national accounts, ensuring the long-term success of the relationships.
2. Sales & Revenue Growth: Drive sales growth by identifying opportunities within key accounts, negotiating contracts, and aligning products/services to meet customer needs.
3. Relationship Building: Build and nurture strong relationships with decision-makers and senior executives within key accounts, understanding their business needs and providing tailored solutions.
4. Collaboration: Work closely with internal teams (marketing, product development, customer service, etc.) to deliver exceptional service and solutions to key accounts.
5. Market Analysis: Conduct thorough market research and competitive analysis to stay ahead of industry trends and ensure alignment with the customer’s objectives.
6. Performance Reporting: Monitor and report on key account performance, providing regular updates to senior management on account status, revenue growth, and market trends.
7. Negotiation & Contract Management: Lead negotiations with key accounts, ensuring mutually beneficial agreements that align with the company's objectives.
8. Customer Satisfaction & Retention: Ensure high levels of customer satisfaction, resolving issues promptly and proactively addressing challenges to minimize churn.
9. Budget Management: Oversee the national account budget, ensuring efficient use of resources to maximize return on investment.