JUNIOUR BANK TELLER

time left to apply End Date: January 3, 2025 (7 days left to apply)

job requisition id R-15970544

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.

Job Description

1. Execute cash & related transactions:

• Balance, control and manage the cash float by checking the amount of cash at the teller station.
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in customers.
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash.
• Adhere to policies especially when handling with cheques, notes, ID’s, etc., under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and/or line manager for authorisation.
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing.
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes.
• Ensure that journals are processed to recover charges for manual transactions processed for customers.
• Ensure adherence to the SARB minimum requirements.

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions.
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager.
• Provide regular feedback to customers on the progress of their enquiries.
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers.
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers.
• Ensure accuracy and efficiency when engaging with the customer.
• Maintain a neat and tidy workstation at all times.

• Identify and action sales leads (teller prompts) and cross selling opportunities.
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs.

• Open & close the branch safe according to the Bank’s procedures.
• Conduct cash counts and visual checks as assigned by the line manager from time to time.
• Keep transaction records available for control purposes.
• Adhere to prescribed control measures to prevent fraud, losses and shortages.
• Report suspicious transactions as per Money Laundering control frameworks.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

About Us

Absa Group Limited (“Absa Group”) is listed on the Johannesburg Stock Exchange and is one of Africa’s largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.

Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia.