JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

We require a mature young, responsible and customer-oriented person to join our team as our workshop and service technician. Our vacuum pumps are a critical part of our customers' process, so if they need to be repaired or serviced, then a quick and very accurate response is critical. This means the successful candidate will need to be able to manage many issues at once and respond effectively to customer needs both during normal work hours and outside of normal hours when required.

Employee: New Position

Job Title: Junior Workshop and Service Technician

Qualifications: Minimum Grade 12 or N6 and preferably a trade as Millwright or Fitter & Turner.

Age: 25 to 35

Team: Service and sales team based in Durban

Reporting to: Branch Manager

Remuneration: Package is market related, plus provident fund, office computer, cell phone/tablet, and vehicle for work usage.

Experience Required:

• 3-5 years experience working in a service workshop.
• Mechanical & electrical experience working on pumps and electrical motors (preferably vacuum pumps).

Character Traits:

• Must be hands-on and accurate with precision work.
• Must be a proactive individual.
• Must be energetic and helpful.
• Must be a team player and people’s person.
• A good communicator verbally and in writing.
• The candidate must be passionate, enthusiastic, and customer-focused.
• Must have a natural love for closing a deal or making a sale to obtain repairs.
• Must be self-disciplined, proactive, results-oriented, and able to work under pressure.
• Strong ability to work accurately with numbers and information.
• Must be able to multitask and enjoy a high-performance environment.
• Above all, we require a professional approach to our workshop repairs and servicing.
• Good planning abilities and timekeeping is essential.

Job Description:

• Candidate must have strong knowledge of mechanical and electrical principles.
• Will be required to do in-service centre work (Hands-on).
• Perform stripping, cleaning, testing, and building of Vacuum Pumps.
• Book in all pumps as per procedure when delivered on site and ensure that the line manager is informed of the delivery.
• Liaise with customers in a professional and courteous manner.
• Travel to clients for onsite servicing and repairs when required.
• Ensure the completion of the sales process of the service, from enquiry to successful repair, delivery, and payment in coordination with the team.
• Candidate must be capable of creating a job card and quoting.
• Proactively follow up on offers made and constant liaising with customers regarding the status of orders and back orders.
• Retrieve order numbers, process proforma invoices, and proactively follow through with its implementation.
• Ordering of local buy-out products for service.
• Prepare spares and pumps that must be picked for delivery/collection by customers.
• Be computer literate. Advantage in Microsoft Office, Outlook, Excel, Pastel.
• Log data for the service centre and keep track of monthly statistics.
• Update company SharePoint documents and lean kit daily.
• Filing documents.
• Must be able to follow existing procedures and implement new/improved procedures in the workshop.
• Must know basic conditions of employment and adhere to them when dealing with staff.
• Will be required to work overtime when necessary.
• Must be willing to learn more skills and do training.
• Must have a good understanding of stock and spares levels.
• He will be reporting to the senior technician and branch manager.
• Experience in managing staff such as workshop assistants.
• Travel overseas may be required for training.
• Travel to our branches in CT, Jhb, and PE may be required from time to time.
• Assist with deliveries and collections to the branch.
• Assist customers with enquiries through email, telephonic, and in person.
• Source parts required for all products.
• Assist with walk-in customers.
• Provide follow-up dates and actions for the next service.

Programmes:

• Computer literacy: Microsoft, Outlook, Sage Pastel, Lean kit, Geopal.

Other:

• You will be expected to drive continuous improvement and lean development within the business unit.
• Assist in meeting the branch's key performance indicators.
• Must know and adhere to all Health and Safety requirements in the workshop.
• Any other duties as requested by senior management.
• Duties are subject to change.
• Development of the Busch business in the province by practicing value-added selling and upselling.
• Performing lead generation for key segments.
• Assist in growing the number of pumps serviced with follow-up dates and actions for the next service.

Note: We will be conducting some technical ability tests with the short-listed candidates.