Junior Reservations Consultant

A luxury safari destination in the heart of the Greater Kruger, is looking for a detail-oriented and customer-focused Junior Reservations Consultant to join their dynamic team. This role is perfect for someone with a passion for travel and hospitality, excellent communication skills, and the ability to manage guest inquiries, bookings, and reservations with precision and care.

This is a live-out position, based at their Head Office in Pretoria.

CANDIDATE REQUIREMENTS :

1. Any diploma or degree qualification will be advantageous
2. Experience in PANStrat Admin System will be advantageous
3. 2-4 years experience in a similar role in the hospitality industry.
4. Able to work under pressure
5. In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge)
6. Able to work independently as well as within a group
7. Able to travel when required

RESPONSIBILITIES :

1. Creating and achieving a desired service level to both customers and lodge operations
2. Maximizing occupancies by filling empty room gaps
3. Liaising with and preparing for guests to enhance their experience
4. Accurately managing bookings from initial enquiry to booking confirmation and payment
5. Receive and give feedback on telephonic, electronic and written enquiries
6. Professional and presentable at all times
7. Be courteous at all times, even if the client appears to be in the wrong.
8. Regular communication with clients regarding reservation
9. Timeous follow-ups on all reservations
10. Management of deposit payments and outstanding payments according to time schedule
11. Assist with all properties in the portfolio