Junior Operations Controller

Purpose:

The processing of ocean import shipments in line with client requirements and stipulated quality measures.

Requirements:

Knowledge & Experience

Must have a matric certificate.
Must have minimum 1-3 years ocean freight imports experience.
Must have a very good understanding of customs procedures.

Skills:
Conceptual, analytical, numeracy skills.
Problem solving skills.
Communication skills.
Ability to work under pressure.
Quality focus.
Strong team player.
Attention to detail.
Time Management.

Attributes:
Adaptability.
Customer focus.
Initiating action.
Planning and organising.
Quality orientation.
Stress tolerance.
Be challenging.
Be confident.
Be calm and co-operative.
Be honest, humble and respectful.

Training:
Induction.
Quality training.

Duties And Accountabilities:

Customer Service:
Timely and regular updates to Customer Services and/or clients.
Ensure all emails are answered within 4 hours and all urgent emails are actioned before close of business day.
Communicate honestly and professionally with all internal and external clients.
Any shipment that deviates from the routine (process flow) must be escalated to the supervisor/manager and if required to the customer service individual.

Financial:
Ensure timely and correct payment of charges to shipping lines and service providers.
Ensure invoice is done in line with clients agreed tariff and requirements.
Ensure invoice is done before cargo is delivered.
Scan copies of all invoices and supporting documents to CS and copy to EDOCS.
Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file.
Ensure WIPs and accruals are checked on invoicing and file status changed to CMP.

Process:
Quality checks all documents received to verify all is compliant and is in order to proceed.
Ensure timely handover of files to Entries department.
Ensure timely process of Cargo dues.
Ensure timely and correct receipt of delivery release orders.
Ensure CTO is processed timely.
Notify CS on scheduled delivery dates.
Notify the warehouse at least 24 hours prior to the delivery of cargo to the facility.
Ensure all milestones are completed in CW to have accurate information available.
Ensure notes screens are updated daily by 10:00 am latest, for CS to be able to update the customer.
Ensure all correspondence and vendor invoices etc. are copied into Edoc.

Supplier:
Ensure timely and correct instructions given to shipping lines, transporters, and third-party suppliers.
Ensure containers/cargo is moved without delay.
Ensure POD is received within 48 hours of delivery.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.