Junior It Technician

As a Junior IT Technician, your responsibility is to provide technical support and assistance to end-users.

You will help troubleshoot and resolve hardware, software, and network issues, ensuring the smooth operation of IT systems and minimizing downtime.

Key Responsibilities:

1. Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including remote installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the mining sites.
2. Diagnose root cause problems, determine possible solutions, and repair accordingly.
3. Record causes and solutions and update and finalize all completed job cards/helpdesk queries with this information once functionality has been established.
4. Request approval for replacement of hardware and replace when required, testing for proper functionality.
5. Diagnose any allocated network problems, plan and execute solutions, monitor progress, and test functionality.
6. Install new assets, devices, hardware, and software and network equipment as per job card requests.
7. Repossess and store unused workstations on personnel movement.
8. Maintain and manage assets, devices, network, hardware, and software infrastructure according to allocated job cards and in accordance with operating procedures.
9. Conduct mini risk assessments in own area of work and within the span of control prior to every task performed.
10. Record all defects and status of tools and equipment, signed and handed over to the supervisor.
11. Ensure relevant tools and electrical equipment are maintained, functional, and utilized according to manufacturer specifications.
12. Perform housekeeping duties when and where necessary.
13. Follow waste management procedures when necessary.
14. Perform routine maintenance and upgrades on IT-related systems to ensure optimal performance and security.
15. Provide technical support for Microsoft applications, including troubleshooting issues related to Office Suite tools, ERP, and other software and technologies.
16. Manage user accounts, permissions, and access rights within the MS environment.
17. Collaborate with Head Office and remote IT teams to resolve complex technical problems and implement effective solutions.
18. Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems.
19. Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations.
20. Conduct regular backups and ensure data integrity and disaster recovery procedures are in place.
21. Stay up-to-date with the latest advancements in IT technology and propose enhancements to optimize system performance.
22. Provide training and technical guidance to end-users on various IT tools and applications.
23. Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance.

Minimum Requirements:

1. Relevant IT Diploma/Degree.
2. 3 years of relevant experience in Desktop Technician Level 1 / LAN / WAN Management.
3. Familiarity with biometric software and ERP systems.
4. Strong communication and interpersonal skills.
5. Ability to identify, analyze, and resolve technical issues efficiently.