Junior Food & Beverage / Assistant Resort Manager (with growth potential) – Formosa Bay

Plettenberg Bay – Western Cape – South Africa

Key Performance Areas: We are looking for a motivated and driven Junior Food & Beverage / Assistant Resort Manager to join our team. This role is ideal for someone with a minimum of 3 years experience in the Food & Beverage department, who is eager to grow within the Company. While this is a junior position with a salary reflecting that level, there is strong potential for career advancement based on performance.

Responsibilities

• Management and growth of revenues to exceed budgets, maximizing operational efficiencies and strategic objectives, culminating in periodic financial trading summaries for all revenue centers;
• Specific HoD management - monitoring and control of all Food and Beverage and Convenience Outlets;
• Maintaining service standards in all service and associated property departments;
• Efficient and effective communication between all stakeholders, departments, external property influencers, governing bodies, outsourced functions, and local industry role players;
• Manage workplace relations through adherence to relevant legislation, local bylaws, and internal policies and procedures;
• Stay informed about and implement local, national, and international best practices/trends in Hospitality Service departments, Hotels/Resorts/Properties, Interior Design, Technology, Systems, and Entertainment;
• Procurement, supplier relationships, and control of property consumable and non-consumable stocks and assets including conducting regular stock takes and par stock level management;
• Dealing with guest queries, requests, and complaints and management of guest relations to drive competitive and market-related customer satisfaction ratings;
• Supporting the Resort Manager. The role requires that the incumbent oversees the execution of the entire resort operation and ensures the smooth running of the resort when required and in the absence of or in conjunction with the Resort Manager.
  
  

Position Requirements

• Proven F&B/Resort Management/Hospitality experience;
• 3 years’ experience in a similar Resort role including guest and staff relations, administration, management of revenue streams (inclusive of timeshare), budgeting, and operational financial management experience;
• Excellent understanding of all aspects of hospitality operations;
• Computer literacy skills including Microsoft programs, Point of Sale systems (GAAP experience would be preferential), Property and Revenue Management Systems;
  
  

Person Requirements

• Desire and ability to work in a fairly remote location;
• Ability to work under pressure and without supervision;
• Attention to detail;
• A willingness to learn and take on increasing responsibility;
• Proven communication skills;
• Ability to work normal hospitality hours including shifts, overtime, working weekends, and public holidays;
• Own transport and a valid driver’s license essential.
  
  

Only shortlisted candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector currently has the following opportunity at Formosa Bay Resort in Plettenberg Bay. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 11/02

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