Junior Field Engineer

We have a client of ours looking for a junior field engineer / field engineer for their JHB and lowveld regions.

They are looking for someone who is qualified in either one or more of the following:

• Cisco (CCNA, CCNP, etc)
• Meraki
• 40 (gate, net, etc)
• Ruckas
• Juniper

Duties and Responsibilities

• Responsible for maintaining strong client satisfaction metrics in relation to projects, service level agreements, and general interactions with clients.
• Assist with the coordination of client engagements and interactions by the Managed Service Centre and Professional Services teams.
• Respond to faults reported to the service desk for the region and ensure completion in accordance with client SLA.
• Perform basic network tasks (housekeeping) and preventative maintenance.
• Generate reports as defined by the relevant SLA or specific scopes of work.
• Travel to selected client branches to assist with audits, installations, and general networking tasks.
• Ensure best practice recommendations are adhered to and raise breaches to the regional office if design does not comply with standards.
• Adhere to all company and customer processes and procedures as defined and amended over time.
• Configure and prep network equipment for deployment.
• Evaluate and troubleshoot connectivity issues within various LAN/WAN technologies (Routing, Switching, and Access Points - Cisco, Aruba, and Meraki).
• Provide a detailed report after each deployment, installation, site visit, or network incident.
• Adhere to customer SLAs to ensure end-user expectations are met.
• Take ownership and responsibility for issues from start to successful resolution.
• Perform escalations to customers, 3rd parties, Level 3 Engineers, and management.
• Maintain network topology diagrams upon change.
• Conduct routine device configuration backups.
• Perform vendor firmware upgrades.
• Maintain network asset lists and lifecycle reports.
• Conduct wireless heatmap surveys.
• Perform cabinet audits and blowouts.
• Conduct DR failover testing.
• Conduct WAN failover testing.
• Manage MSP ticketing and time keeping.
• Ensure monthly report targets are met for the region.
• Dispatch hardware failures.
• Be available for bi-weekly standby for the region.

Please note that due to the high volume of responses, only candidates that meet the advertised criteria will be contacted.