Junior Field Engineer

Junior Field Engineer Position

We have a client of ours looking for a junior field engineer for their JHB and lowveld regions. They are looking for someone who is qualified in either one or more of the following:

1. Cisco (CCNA, CCNP, etc)
2. Meraki 40 (gate, net, etc)
3. Ruckus
4. Juniper

Duties and Responsibilities

Being responsible for maintaining strong client satisfaction metrics in relation to the projects, service level agreements, and general interactions with the client.

Assisting with the coordination of client engagements and interactions by the associated Managed Service Centre and Professional Services teams.

Responding to any faults reported to the service desk for the region and ensuring that these are completed in accordance with the client SLA.

Basic network tasks (housekeeping) and preventative maintenance.

Report generation as defined by the relevant SLA or specific scopes of work.

Travel to selected client branches to assist with audits, installations, and complete general networking tasks.

Ensuring best practice recommendations are adhered to and raising breaches to the regional office if the design does not comply with the standard.

Adhering to all company and customer processes and procedures as defined and amended from time to time.

Configure and prep network equipment for deployment.

Evaluate and troubleshoot connectivity issues within various LAN/WAN technologies (Routing, Switching, Access Points - Cisco, Aruba, and Meraki).

Provide a detailed report after each deployment, installation, site visit, or network incident.

Adhere to customer SLAs to ensure end-user expectations are met.

Take ownership and responsibility of an issue from start through to successful resolution.

Perform escalations to customers, 3rd parties, Level 3 Engineers, as well as management.

Maintain network topology diagrams upon change.

Routine device configuration backups.

Vendor firmware upgrades.

Maintain network asset lists and lifecycle report.

Perform wireless heatmap surveys.

Cabinet Audits and Blowouts.

DR failover testing.

WAN failover testing.

MSP ticketing and timekeeping.

Maintain monthly report targets for the region.

Hardware failure dispatch.

Bi-weekly standby for the region.

Please note: Due to the high volume of responses, only candidates that meet the advertised criteria will be contacted.