Junior Data Analyst - Engage Grade 4

Customer Relationship/Expectations

• Demonstrates good understanding of business requirements and be able to deliver on those requirements accurately and of good quality.
• Maintain a positive and professional relationship when working with external clients.
• Demonstrate good and regular communication with both our internal and external customers.
• Ensure timeframe estimates are accurate and communicated with business and delivered upon.
• Ensure deadlines set by business are met.

Development Requirements

• Develop/Maintain processes to be used internally by business.
• Develop/Maintain integration solutions with external client systems.
• Develop/Maintain reports to monitor collections actions and portfolio performance.
• Good and accurate communication with business throughout the development and testing cycle.
• Take accountability for your area/work by ensuring regular and controlled monitoring of the respective environment and quick resolution of critical issues.
• RCA's done on critical process failures to ensure no/limited recurring issues.
• Develop Technical competence in:
• SQL coding to extract, analyze and manipulate data.
• SSIS to be able to extract, transform and load information.
• SSRS for the development of reports.
• SSAS for the development of cubes.
• Any other Microsoft Software deemed necessary for reporting.
• Documentation of processes and operational procedures.

Governance and Compliance

• Compliance with all policies and procedures, improvement to policies or implementation and monitoring them.
• Policies listed such as:
• SQL and SSIS best practices.
• Database access policies.
• Deployment requirements.
• Development lifecycle policies.

Interpersonal Relationships and Individual Development

• Ability to understand people's differences and similarities and using that understanding to communicate/work effectively with them.
• Show tolerance and patience when dealing with demanding clients.
• Ability to work under pressure.

To perform any other functions over and above the ones listed as requested by Management.