Junior Application Support Engineer

Boardroom Appointments

Midrand

ZAR 300 000 - 400 000

Job description

Advantageous:

Responsibilities:

Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
Provide specialised investigation and analysis to ensure data integrity of the provisioning applications and billing systems.
Assisting with coordinating and recreating of production issues on testing and QA environments
Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
Understanding clients business processes, procedures and requirements
Advise and assist with the making of configuration amendments to the client systems using Linux and Oracle
Advise and assist with solutions for temporary workarounds
Verification and deployment of software release items for production implementation
Answering customer and internal technical system related queries
Review and improve operational requirements relating to the systems business processes
Advise and train analyst/support teams with system investigations and support processes
Familiarize and advise on the technical support requirements for major events
Perform the above on a shift basis
Participate in the support team standby schedule
Change Management
Ensure all incidents and support requests are addressed within the set SLA and OLA levels
Assist with Month End activities and reporting