Job Title: Safari Travel Planner (Journey Specialist)
Job Description: Award-winning outbound tour operator seeks a qualified safari travel planner (which we call a Journey Specialist) to help us continue to design and sell our award-winning safaris. The Journey Specialist is an inside sales position—working from your home-based office—focused on designing and selling customized tours and safaris to wildlife and adventure destinations throughout East and Southern Africa, and to a lesser extent to India, Asia, Antarctica, and South America. The Journey Specialist should be able to work independently, but in a team-based atmosphere, focusing on consultative sales. He or she should also enjoy managing the operational, customer service, and financial aspects of each booking.
Job Duties:
- Quickly and accurately qualify leads via email correspondence and phone interviews.
- Use consultative sales approach to design and sell customized tours.
- Accurately prioritize work based on profitability and likelihood of closing the sale.
- Research and design creative customized safari and tour proposals to meet client expectations.
- Identify competitive and other threats to closing sales and implement strategic responses.
- Work strategically with destination-based partners to price and reserve itineraries.
- Use productivity tools such as Microsoft Office suite of products (Word, Excel, Outlook), Hubspot (CRM), WETU itinerary creator, Smartsheet and more.
- Effectively work with support team to research and sell insurance and flight options.
- Answer pre-trip questions and manage itinerary, date, and flight changes.
- Post-trip follow-up including interviews with returning clients and investigating complaints and working with partner suppliers and management to resolve outstanding issues.
- Meet with partner suppliers to get updates and learn about new products.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Travel to Denver for occasional meetings and trainings and to Africa for familiarization trips.
Skills:
- Ability to meet sales goals; effective sales and closing techniques.
- Ability to quickly understand customer needs and establish positive relationships with them.
- Ability to find solutions to customer problems.
- Ability to work with a team.
- Mastery of Microsoft Office productivity software including Microsoft Word, Excel, and Outlook.
- Familiarity with or willingness to quickly master productivity tools.
- Excellent written and verbal communications and customer service skills.
Experience/Qualifications:
Candidates must be dedicated to excellence, have a passion for travel, and enjoy designing and selling customized tours. Candidates must have traveled to some key African destinations. They must have a minimum of three years of experience designing and selling tours, preferably to high-end customers.
You Will Like This Job If:
- You have a passion for Africa and secondarily, Asia, Antarctica and/or Central & South America.
- You are industrious.
- You like to work with other highly productive people in a collaborative environment.
- You enjoy the sales process including quickly understanding your customers and meeting sales quotas.
- You are a high-energy person, motivated to exceed expectations.
- You enjoy meeting customer needs.
Compensation:
Commensurate with experience and will include a base plus bonuses on sales performance and conversions.
Email cover letter, including a statement about why you want this job, and resume to safari@adventuresinafrica.com.
When applying state you found this job on Pangian.com Remote Network.