Italian Brand Ambassador

Minimum Requirements:

• Fluent in Italian (oral and written: non-negotiable).
• Minimum of 1 year experience in a customer service role.
• Tertiary education (advantageous).
• Must have the right to work in South Africa (VISA approved).
• Proficient in the use of the MS Office suite (non-negotiable).

Responsibilities:

• Assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
• Handle customer service calls within the banking sector.
• Ensure all outbound calls are conducted in a professional, friendly, and polite manner.
• Demonstrate excellence in customer service by achieving specified performance standards.
• Build rapport with both customers and suppliers.
• Ensure that the SLAs are met and exceeded with respect to back-office processing requirements as per client requirements.
• Assist with any other duties that may be reasonably expected of you within the Company.