IT Technician

Responsibilities And Duties

1. Troubleshoot hardware, software, and network operating systems; be familiar with all hardware and software.
2. Provide recommendations about accessing information and support.
3. Maintain current and accurate inventory of technology hardware, software, and resources.
4. Make recommendations about the purchase of technology resources; research current and potential resources and services.
5. Provide network accounts and passwords as required.
6. Install hardware and software systems.
7. Technical experience in installing and configuring camera solutions.
8. Offer technical support on-site or via phone or email to personnel experiencing problems with hardware/software.
9. Perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment.
10. Perform general maintenance tasks, troubleshoot, and repair printer systems.
11. Ensure that all computers are secured effectively by installing and updating antivirus software.
12. Escalate problems and issues to a higher level of support, including services that exceed response time, repair time, lack of parts, or any other issues.

Qualifications And Skills

1. Matric / Grade 12
2. A+ certificate
3. N+ certificate
4. 2 years’ experience in a similar position
5. Windows troubleshooting experience
6. Printer troubleshooting experience
7. Network installations experience
8. Desktop/Laptop hardware and software troubleshooting experience
9. Ability to interact with people
10. Ability to comply with deadlines
11. Successful candidates must be goal-driven
12. Valid code B driver's licence
13. Valid Passport
14. Willing to travel