IT Technician

Job Title: IT Technician

Location: Musgrave, Durban

Purpose of the Job:

• Responsible for support of all national offices.
• Maintain uptime of JDJ computer, telephone and network infrastructure.
• Look at system inefficiencies and recommend solutions.
• Maintenance and upgrade of infrastructure.
• Hardware management.
• Maintain relationship with suppliers.
• Creation and management of technical documentation and SOPs.
• Contribution and input to IT Policy.
• Asset management.

Key Performance Areas:

• Document existing infrastructure.
• Ongoing hardware evaluation and preventative maintenance.
• Create a budget for planned maintenance and replacement of ageing infrastructure.
• Telephone infrastructure support.
• Management of printers.
• Liaise with service providers and assess service levels received.
• Tracking of user accounts.
• Management of assets.
• Cable management in server room, network cabinets, and user desks.
• Proficiency in troubleshooting, installation, support, and repairs to:
• IT hardware (PCs, laptops, printers).
• Microsoft Windows OS, Teams, Office suites.
• Network switches and routers.
• Network cabling including termination.
• Travel when required to branches to assess and effect repairs.

Minimum Requirements:

• Individual must be a people person.
• Must have valid code 08 driver’s license.
• A+ and N+ certifications.
• Working knowledge of VOIP systems.
• Networking experience (cabling and troubleshooting).
• Proficient in Microsoft Windows, Office, and Teams (installation and support).
• Support the day-to-day needs of the business by providing data analysis, project deliverables, and operational needs to achieve strategic objectives.

Key Attributes:

• Good working knowledge of the computer industry, not less than 5 years.
• Must be able to communicate well and have good decision-making skills.
• Good interpersonal skills.
• Must be ethical and well-mannered.
• People-oriented and results-driven.
• Must be able to work both independently as well as in a team.
• Must be able to work under pressure and meet deadlines within available time frames.
• The ability to form working relationships with people at all levels.
• Attention to detail.
• Diplomacy and the ability to deal with difficult situations.
• Maintain confidentiality.

Skills:

• People management.
• Presentation.
• Negotiation / Communication.
• Problem solving.

Educational Requirements:

• Grade 12.
• A+, N+.
• Diploma in IT advantageous.