IT Supporter

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Cape Town
Time Type: Full Time

Main Purpose of the Role
Employee will provide daily IT support at the DSV Park Westen Cape facility as well as the entire Western Cape Region. Employee will be required to travel to different locations at times depending on projects and outages that might need onsite support. Employee will be required to assist with projects as and when assigned to the local ITOS team.

Tertiary Qualification

• A+ is a requirement
• Any IT related qualification will be advantageous

Computer Literacy Level

• Advanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills

• CASDM Tools / Cherwell / Delta II/CIC.
• CompTia N+, One or more modules of MCITP or similar.

Job Related Requirements

• Minimum of 5 years’ experience in local IT Support.
• At least 5 years’ experience working with service desk or IT operations in a multinational framework.
• At least 5 years’ experience working with vendors and hardware procurement/delivery processes.
• At least 5 years’ experience supporting multiple aspects of infrastructure including standard printing, PC, laptop, and wireless devices.
• At least 5 years’ experience working with 1 or more infrastructure/operations disciplines (e.g., systems administration, network administration, telecommunications).
• At least 2 years’ experience in project coordination.
• English language fluency.
• Moderate knowledge of incident management systems (e.g. Cherwell). Troubleshooting both hardware and software-based issues.
• Basic knowledge of general IT processes and audit mechanisms.
• Interpersonal Communication and Language Skills including People and Relationship Management Skills.
• Tactical Planning & project coordination/Management.
• Ability to work within Project Management Framework.
• Analytical Skills (e.g., Storing Information & Managing Data, Learning and Following Procedures).
• Applied Learning / Functional Knowledge and Skills (e.g., Using Computer Skills, Maintains Industry Awareness/Industry Knowledge).
• Change Management Skills (e.g., Learning Agility, Adapting to Change).
• Quality, Service Skills and Orientation (e.g., Valuing Quality, Focusing on Details).
• Quantitative Reasoning & Self-Management skills.

Added advantages for the Role

• DSV Applications and Infrastructure would be an Advantage

Duties & Responsibilities

• Provide IT support on a daily basis to all users.
• Provide support on Global Desktop, Thin Clients, Laptops/PCs.
• Provide basic support on Cisco Network equipment.
• Assist Global IT with onsite assistance.
• Provide support on Printers.
• Install Windows DSV Images via SCCM DP on Laptops/PCs.
• Assist on all tickets logged for the Eastern Cape region.
• Provide assistance on IT projects within the regions.
• Liaison with business partners and vendors to resolve their IT related issues, problems and requests.
• Own, and manage to completion, minor and major changes to local infrastructure.
• Manage and resolve incidents remotely to assist the Regional team.
• Understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain.