IT Support Technician (L1 & L2)

We are seeking a skilled IT Support Technician (L1 & L2) to join our dynamic team. This role will be responsible for providing technical support, troubleshooting, and resolving a variety of IT-related issues for our employees and clients.

Key Responsibilities:

1. Provide 1st and 2nd level technical support (L1 & L2) to staff and clients
2. Troubleshoot and resolve hardware, software, and network-related issues
3. Install, configure, and maintain IT equipment (desktops, laptops, printers, etc.)
4. Assist with system upgrades, software installations, and configurations
5. Respond to helpdesk tickets and escalate issues as necessary
6. Monitor and maintain IT infrastructure and networks to ensure optimal performance
7. Provide support for cloud-based platforms and applications
8. Document technical issues and resolutions for future reference

Requirements:

1. Grade 12 / National Senior Certificate
2. A relevant qualification from a South African TVET college or university in IT or a related field (e.g. National Diploma in Information Technology)
3. Minimum of 12 years experience in IT support (L1 & L2)
4. Strong understanding of networking, troubleshooting, and system maintenance
5. Proficiency in Windows and macOS operating systems, and common business software
6. Familiarity with cloud services (e.g. Microsoft 365, Google Workspace)
7. Excellent communication and problem-solving skills
8. Ability to work independently and as part of a team

Salary & Benefits:

1. Market-related salary based on qualifications and experience
2. Paid annual leave and sick leave
3. Medical aid subsidy or access to a company medical scheme (if applicable)
4. Provident fund or retirement contributions (if applicable)
5. Employee training and development opportunities
6. Employee wellness programme
7. Supportive and collaborative team environment

If you are a proactive and tech-savvy individual who enjoys helping others and solving IT problems, we want you on our team!