IT Support Level 2/3

IT Support Level 2/3 Technician - Remote (US-Based MSP)

Company Overview: Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.

Competencies:

1. 4+ years of experience in Level 2/3 Helpdesk support.
2. Proficient in:

• Microsoft Intune
• Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)
• Office 365 Compliance Center
• Office 365 Security Center
• Email security and configuration
• OneDrive for Business
• Azure fundamentals and management
• Desktop troubleshooting (Windows & macOS environments)
• Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)
• Printer troubleshooting
• Hardware troubleshooting

Key Areas of Focus:

• Azure & Office 365: Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).
• Email & Exchange: Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.
• Security & Compliance: Knowledge of Office 365 Security features and compliance standards.
• Networking: Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.

Expected Responsibilities:

• Manage and stay on top of assigned workload.
• Maintain strong, helpful, and professional relationships with clients.
• Keep tickets updated and resolve issues in a timely manner.
• Assist with project work and occasional onsite tasks.
• Provide after-hours on-call support as needed.
• Proactively identify and resolve potential issues before they escalate.

Preferred Qualifications: (Not Essential)

• CCNA certification (Preferred)
• Microsoft Certified: Azure Fundamentals (Preferred)
• Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)