It Support Engineer

Includes telephonic, remote and onsite support where required, for all hardware, software and application platforms.

Qualifications:

1. Microsoft Certified desktop support technician qualification
2. ITIL Foundation Training
3. Minimum two years in a service desk environment
4. Minimum three years experience in a first line support or desktop support environment

Skills:

1. 3 years experience and knowledge in information technology
2. Strong organizational, time management, and communication skills
3. Ability to prioritise, multitask, and easily adapt to change
4. Strong problem-solving skills
5. Valid driver's license and own transport

Responsibilities:

1. Provide 1st level support, including systems and applications for all end users
2. Adhere to access request governance and SOPs
3. Adhere to IT procurement management and understand role and responsibilities
4. Timely and regular updating of tickets and purchase order information management system
5. Provide prompt and accurate feedback to customers
6. Proactive customer feedback is essential