IT Support Engineer

IT Support Engineer
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Location: East London
Salary: up to £40,000 per annum
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Are you an IT Professional with a passion for music or creative arts?

About the company
Our client is a fast-growing Music Space & Venue provider based in East London.

Position Overview
As the public face of the IT Department, you will be acting as a key central support function for the wider business.

Responsibilities

1. Provide daily IT support across main and regional offices, managing workstations, peripherals, and mobile devices.
2. Troubleshoot hardware and software issues on Mac, Windows, iOS, and Android platforms, including Microsoft 365 applications.
3. Administer and secure Apple devices using MDM platforms like Kandji, while maintaining and improving IT infrastructure and processes.
4. Manage user accounts, permissions, security settings, DNS configurations, and website operations, collaborating with teams and vendors.
5. Develop technical documentation, guides, and knowledge base articles to streamline IT processes and user support.
6. Procure IT equipment, support printers and copiers, and assist in implementing security measures and antivirus tools.
7. Communicate training needs, pursue professional growth, and contribute to a work environment aligned with company values.

Candidate Requirements
Essential Skills and Personal Qualities

1. A passion for Music or Creative Arts.
2. Strong IT expertise with experience supporting Apple (iOS and macOS) and PC (Windows) systems, including troubleshooting hardware, software, and security tools.
3. Proficiency in collaboration platforms like Microsoft Teams, Zoom, and remote access technologies, with experience managing Intune for Microsoft 365 and MDM tools like Kandji.
4. Familiarity with networking technologies such as Cisco, Meraki, and firewall systems, along with VOIP phone systems like GAMMA Horizon.
5. Basic understanding of scripting (e.g., PowerShell, API) and software development, with knowledge of storage systems (SAN, NAS) as a bonus.
6. Eagerness to learn and implement emerging technologies, such as AI tools.

Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.