IT Support Engineer

Minimum Requirements:

• Relevant IT Degree/Diploma/Certification is a plus
• Experience with Cloud Solutions, ie, AWS
• 2+ years of proven work experience as a technical support engineer on Linux and Vtiger
• Google workspace suite of applications administration experience
• Experience with endpoint security
• Good networking troubleshooting skills
• Knowledge of computer hardware and networking systems
• Ability to troubleshoot complex hardware and software issues
• Familiarity with POPI and ISO 27001 certifications is a plus
• CompTIA A+ and/or N+ a plus
• Good interpersonal skills
• Excellent written and verbal communication skills
• Good proactive, analytical and logical thinking
• Currently based in Cape Town

Responsibilities:

• Installing, configuring and updating Linux/Mac Laptop computer systems
• Providing technical support on-site or remotely to a hybrid and international user base
• Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs
• Supporting authentication systems such as Google Workspace and LastPass
• Responding to IT/Cloud support requests
• Diagnose software, networking, or hardware issues
• Ensuring the IT infrastructure system software is up to date