IT Services Proposal Manager

ITC Worldwide is seeking a dynamic and experienced IT Services Proposal Manager (Microsoft Stack) - Services & Support

• EMEA - Johannesburg | ITC field office

The IT Proposal Manager will be a Technical Writer/ Content Manager to support unprecedented growth throughout our organization. We seek a creative, strategic and well-organized candidate that can manage multiple projects and changing priorities in a fun and dynamic work environment.

The successful candidate will write and edit proposals in response to international and domestic solicitations (RFP/Ts, RFIs and RFQs). Working with an internal team of Subject Matter Experts and Capture Managers, solicitations are analyzed to determine requirements, development of a proposal plan is created and through a collaborative and autonomous proposal process, a responsive, compliant and winning proposal is executed. Strong organizational skills are a must, as well as the ability to work with diverse teams both managerial and technical. Job is fast-paced, interesting and collaborative.

In addition to our daily proposal response output, our proposal library narrative is critical to our organization. The Proposal Writer/Manager will contribute content to the knowledge management database regularly, and contribute to marketing projects as well when required.

Job Responsibilities

• Parse and analyze new solicitations, create a proposal plan that aligns with the company proposal process
• Provide writing and editing support and/or lead RFP/RFI/RFQs
• Maintain and contribute to the proposal library to ensure latest product and service content is available for reuse
• Edit proposals for spelling, typographical and grammatical errors; proper syntax; as well as readability, consistency and comprehension
• Maintain past performance database, maps of Customers, reference letters, reports and project log: SharePoint
• Significant contributor to the development and continuous improvement of the proposal creation process in collaboration with other internal colleagues

Requirements

• Three to six years of related work experience in proposal development and writing
• Comfortable leading diverse groups, excellent communication skills (both written and verbal)
• Strong organizational skills, ability to manage time, deadlines, taking initiative and problem solving
• Expert Microsoft Word user, skillfully formats documents with extreme attention to detail and compliance. Understands style sheet creation and desktop publishing.
• Readily grasp product offerings and sales strategies for proposal and quote writing
• Assists with business development efforts to include opportunity research and tracking worldwide
• Demonstrated excellent writing skills
• Ability to surge work schedule to meet proposal schedule demands
• Demonstrated expert knowledge and application of proposal industry principles, process, concepts and practices throughout the proposal development lifecycle
• Applies communication and interviewing skills to gather needed information from internal and external personnel to support writing activity
• Develops and implements process improvements to advance proposal productivity and quality
• Prior experience in the defense industry desired, USG and International experience helpful
• Intermediate Level Microsoft Excel Skill Level
• Experience developing quotations, finance background
• Led all aspects of proposal management for Government & Industry International bids
• Research/identification of key opportunities
• Proposal or quoting experience with Microsoft Technologies REQUIRED
• Experience with Microsoft/SAP/NetSuite and/or other ERP software
• Ability to understand requirements, and influence proposal content to produce winning and compliant bids

Desired Skills

• Provide thought leadership and perspective for content creation and work closely with Copy Writers and ITC Practices to develop the right collateral required for digital marketing campaigns
• Serve as the link between marketing and inside sales/sales to ensure proper alignment of lead flow and quality through the sales lifecycle
• Work with the Outbound/Email Marketing Manager on creating and optimizing automated workflows and outbound strategy for email campaigns to nurture new and existing leads

Education Requirements

• MS degree in Marketing, business administration or related field
• Fully Bilingual in English and Spanish/French/Arabic/Cantonese/German

Experience to Include

• 5+ years of experience in B2B digital marketing for a similar services company targeting CFOs, CIOs and high-level executives in Finance and IT (e.g. Big Fours, Accounting Firms, Recruiting, other consulting & outsourcing firms, software companies)
• Enjoys and brings experience managing direct reports and agencies
• Strong analytical skills and data-driven thinking
• Demonstrable experience leading and successfully managing digital marketing in B2B services companies
• Highly creative with experience in identifying target audiences and devising content and digital campaigns that engage, inform and motivate
• Up-to-date with the latest trends and best practices in digital marketing and Account Based Marketing (ABM)
• Strong understanding of Search Engine Optimization (SEO) processes to effectively manage the performance of the in-house Agency and SEO resources under management
• Defines requirements, tasks, and resources associated with the SEO strategy
• Experience working with popular keyword and SEO tools (Google Adwords, Semrush, Wordtracker, Moz, Screaming Frog, Searchlight, Botify, Ahrefs, Search Console, etc.)
• Experience working with CMSs and the building and administering of content in multiple CMS environments or platforms
• Is familiar and comfortable with writing and editing content for SEO
• Oversees and manages keyword research and competitive research for ITC key services
• Keeps pace with SEO trends and developments (especially for North America)
• Solid knowledge of web analytics platforms (Google Analytics) and understanding of tag management systems (Google Tag Manager, Tealium, or similar)
• Experience in managing PPC and overall Paid Ads Programs, especially including Google Adwords, LinkedIn and Remarketing
• Working knowledge of HTML
• Continuous obsession with improvement and campaign optimization
• Exceptional attention to detail and communication skills
• High-level of proficiency in Microsoft 365 Suite
• High level of integrity, autonomy, proactiveness, and self-motivation
• Ability to deal with multiple stakeholders in different departments with competing priorities
• Ability to clearly and effectively articulate thoughts through verbal, visual and written forms
• Team player with a professional assertiveness, who's also open-minded and humble
• Ability to handle multiple tasks in a deadline driven environment
• Excellent organizational, project and time management skills with a natural drive for process improvement
• Hubspot experience a plus (including both CRM and marketing modules)
• Fast learner, eager to learn new systems and tactics