IT operations Manager

Falling into the IT (Information Technology) Team of a leading Investment firm, where you will be responsible for managing and maintaining the IT operations function for a rapidly evolving company. The IT Operations Manager will under general direction manage team members within the IT Operations Team and is responsible for managing the organizations IT systems and IT operational activities.

Key Responsibilities

Includes but not limited to the following:

• Ensures reliable day-to-day operations of technology infrastructure and application landscape, including data centre (on-prem, cloud and hybrid), networks, servers, endpoints, operational/client facing applications and services; troubleshoot and remediate issues that arise
• Partner with the organisations Information Security team to implement and operationalize security controls
• Input into annual IT budgets, review monthly spend and procure IT equipment and professional services in accordance with Procurement and Contracting Policy
• Manage IT vendors, contracts and service level agreements
• Identify and manage operational risks within the department
• Align all operational activities to the Group Governance Framework
• Responsible for managing the Application Support and Infrastructure teams
• Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods
• Responsible for the overall management of all the functions within the IT operations environment
• Prepares and reviews service levels and KPI reports against defined metrics
• Benchmarks, analyse, reports and makes recommendations for the improvement and capacity planning of the IT infrastructure and applications landscape
• Manages the lifecycle of IT Infrastructure and application components from their investigative and implementation stages through to their decommissioning stages
• Designs, implements, supports, updates and tests disaster recovery and business continuity plans

Attributes Qualifications, Skills & Experience

• Bachelors or higher qualification in Computer Science or equivalent.
• 7+ years IT Infrastructure, IT Management, or IT Business Operations experience for an Asset Manager.
• Experience in building relationships and working with a geographically dispersed third party vendors, including local and offshore entities
• Experience in managing and monitoring cloud and SaaS platforms
• Strong technical knowledge of network and server operating system
• Strong planning and resourcing skills
• Agile and Scrum leadership
• Strong technical troubleshooting skills
• Ability to multitask and prioritize tasks
• Ability to communicate information to a non-technical audience

Core skills we are needing for the role!

• IT Infrastructure Management:
• Ability to oversee and manage all aspects of IT infrastructure including networks, servers (on-premises, cloud, hybrid), and endpoints. This includes ensuring reliability, scalability, and security of IT systems.
• Team Leadership and Management:
• Strong people management skills to lead and motivate teams responsible for IT operations and support. This involves setting clear objectives, providing guidance, and fostering a collaborative team environment.
• Vendor and Contract Management:
• Experience in managing relationships with third-party vendors, negotiating contracts, and ensuring adherence to service level agreements (SLAs). This skill is crucial for optimizing vendor performance and controlling costs.
• IT Security and Risk Management:
• Knowledge and experience in implementing IT security controls and managing operational risks within the IT environment. Collaborating with the Information Security team to ensure compliance with security policies and regulations is essential.
• Budgeting and Procurement:
• Proficiency in budget planning, monitoring expenditures, and procuring IT equipment and services. This includes aligning IT spending with organizational goals, optimizing resource allocation, and ensuring cost-effectiveness.

Skills Matrix

• Technical Skills:
• Network infrastructure management
• Application support and management
• Disaster recovery and business continuity planning
• Cloud and SaaS platform management
• IT security controls implementation
• Vendor management and contract negotiation
• Budget management and procurement
• Capacity planning and infrastructure scalability
• IT lifecycle management (from implementation to decommissioning)
• Soft Skills:
• Leadership and team management
• Qualifications and Experience:
• 7+ years of experience in IT Infrastructure or IT Operations management
• Experience in asset management or similar financial sectors
• Certifications (if applicable):
• Relevant IT certifications (e.g., ITIL, CISSP, PMP, AWS/Azure certifications)

Core Skills

• IT Infrastructure Management:
• Vendor and Contract Management:
• Security Implementation: Capability to implement and operationalize IT security controls in collaboration with the Information Security team.
• Budgeting and Procurement:
• Governance and Compliance:
• Disaster Recovery and Business Continuity:
• Performance Monitoring and Improvement:
• Communication and Stakeholder Management: