IT Manager

Position Description:

Internal Software Management (Our clients Members and Accounting System)

1. Software Oversight: Manage the company’s internal software used for member and account management, ensuring optimal functionality and alignment with organizational needs.
2. Sage Knowledge: Understand Sage processes, addressing issues and coordinating with Sage support or technical teams as needed.
3. Azure Portal Familiarity: Monitor and manage any components hosted in Azure, ensuring efficient cloud resource use, and coordinate deployments or updates in the Azure environment.

IT Strategy and Operations Management

1. Strategic Planning: Develop and implement an IT strategy that aligns with the company’s goals, considering both on-premises and cloud environments.
2. Budgeting and Cost Management: Oversee budgeting, including cost management for Azure resources and other IT initiatives.
3. Risk Management: Identify and mitigate risks associated with internal and third-party software components.

Service Provider Management

1. Vendor Coordination: Work closely with service providers, manage SLAs, and ensure accountability.
2. Performance Monitoring: Establish and track KPIs to monitor and improve vendor services and maintain a high level of service quality.

IT Process Development and Implementation

1. Policy and Procedure Development: Define standard operating procedures for managing the internal software, Sage integration, and cloud-based processes.
2. Process Optimization: Identify opportunities for automation and optimization within the software and cloud environments.

Software Licensing Management

1. License Compliance: Maintain up-to-date records for internal software, Sage, and Azure, ensuring all licenses and subscriptions are current and compliant.
2. Renewal and Procurement: Manage license renewal cycles and evaluate cost-effective licensing options.

Software Development Understanding (Non-Hands-On)

1. Project Oversight: Coordinate with developers and stakeholders for projects involving the internal software, Sage integration, and Azure components.
2. Stakeholder Communication: Serve as a liaison, ensuring the company’s operational requirements are translated into actionable IT deliverables.

Job Purpose:

Information Technology management functions of the Organisation.

Education (Formal Qualification Required)

1. Relevant IT Qualification - NQF 7 or NQF 6

Experience (Minimum Experience Required)

1. 5 Years experience in a similar role.

Competencies (Skills and Behavioral Attributes)

• Technical Proficiency
• Cloud Computing
• Cybersecurity
• Data Management

Behavioral Attributes

• Self-disciplined
• Assertive
• Motivated
• Problem solving skills
• Conflict management skills
• Ability to work effectively to meet time-sensitive deadlines.
• Methodical, organised, structured and willing to take on ad-hoc work as and when required
• Ability to work under pressure
• Ability to work independently and effectively as part of a team
• High attention to detail
• Ability to handle information with confidentiality.
• Exemplifies personal credibility and integrity
• Positive and friendly disposition

Desired Skills:

• Internal Software Management
• Operations Management
• Vendor Management
• Software Licensing
• Software Development