It Lims Coordinator

We are SGS – the world's leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity.

Our 99, employees operate a network of 2, offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Primary Responsibilities

Responsible to support laboratories with LIMS – coordinating issues, functionality and improvements of the system.

A Chemistry and/or Laboratory and Information Technology background is ESSENTIAL.

Specific Responsibilities

1. Supporting the various LIMS systems in multiple Laboratories, on a technical and functional level on system functionalities including setup, implementation, system configurations, validation, troubleshooting and staff training.
2. Develop standard operating procedures (SOPs) for LIMS use and troubleshooting.
3. Ensure real-time synchronization between LIMS and laboratory instruments.
4. Implement IT projects in the region and objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth – including configuration of LIMS systems for new and existing sites.
5. Provide periodical and ad-hoc reports and data insights for decision making.
6. Participate in system audits, validation, and documentation of change controls.
7. Support Computer Operations.
8. Install Hardware/Software.
9. Implement Projects.
10. Support Users.
11. Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.
12. Evaluate overall operations of computing and information technology functions and recommend enhancements.
13. Control the quality, timeliness and costs of the (IT) projects.
14. Ensure the security of the information systems, communication lines, and equipment.
15. Assist with the implementation, support and revision of all backups and disaster recovery procedures and plans.
16. Identify emerging information technologies to be assimilated, integrated, and introduced within the company.

Qualifications

Education

Matric (Grade 12). Relevant A+/N+ or MCDST University Degree or Diploma or equivalent professional Qualification (Sciences i.e., Chemistry, Biotechnology, Biomedical Technology and Information Technology) – and/or 3 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning (an advantage). MCSE will be an advantage. Network operations knowledge. Portal support knowledge (MS SharePoint portal).

Experience

A MUST HAVE - Chemistry and/or Laboratory experience. Laboratory software experience. Minimum 3 years IT experience in a client and system support capacity. Experience with implementation of information technology integrations like CCLAS, Starlims, LabVantage, LabWare or SLIM. Laboratory experience in a commercial Laboratory environment - A MUST. Experience required in desktop/laptop hardware troubleshooting and support as well as Microsoft Operating systems and Microsoft Office applications setup, configuration and support. Server hardware and software support experience. Understanding in SQL Databases and SQL queries. Some understanding - PowerBi, SSRS and Crystal Reports. Understanding 3rd party systems (Oracle BOSS, CRM, ERP, etc.) integrations with LIMS. Understanding of Laboratory Quality Management Systems (QC and QA).

Additional Information

Required Skills

1. Computer and Information Literacy.
2. Good Interpersonal Skills.
3. Ability to support the IT environment, i.e. availability of data and systems, usage of tools to support and improve the implemented systems and client base as well as to keep the infrastructure updated.
4. Ability to coordinate computer operations and projects.
5. Microsoft Office Product Suite.
6. 3rd party application support: i.e. CCLAS, Starlims, LabVantage, Lotus Notes, etc.
7. Have an instinct for issue identification and implement the appropriate solutions.
8. Be practical without compromising on quality.
9. Ability to work independently without continuous support.
10. Analytical and creative minded.
11. Ability to take control of the environment.
12. Be responsible.
13. Set high standards for him- or herself and team members.
14. Extremely well organized to support the entire spectrum of information technology operations.
15. Must work well under pressure.
16. Strive for continuous improvement.
17. Flexibility to travel and work long hours.
18. Fluent English.

Regional preferred language is an asset.

Other: Valid driver's license & reliable vehicle.