IT Helpdesk and Support Technician

Are you passionate about technology and love helping people solve their tech issues? We’re looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.

What You’ll Be Doing

• Serve as the first point of contact for clients seeking technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Provide onsite support to ensure seamless IT operations.
• Assist with setup, configuration, and troubleshooting of systems.
• Maintain accurate records of client interactions and issue resolutions.
• Collaborate with the IT team to escalate complex issues when needed
  
  

• 3 years of experience in first-line technical support.
• Strong troubleshooting skills with a deep understanding of common technical issues.
• Proficiency in providing support via phone, email, and onsite.
• A+ Certification (preferred, but not mandatory depending on experience).
• Excellent communication skills, with a customer-focused attitude.