IT Help Desk Technician

Boardroom Appointments

Johannesburg

ZAR 200 000 - 300 000

Job description

Increase operational efficiency and suggest solutions to enhance cost effectiveness
Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
Solve IT Help Desk user queries and problems
Provide high level support on complex problem resolution