IT Desktop Support Technician

About the job IT Desktop Support Technician

Key Responsibilities:

• Track and coordinate all IT service requests.
• Follow up and monitor incidents to ensure timely resolution.
• Perform general IT administration tasks.
• Assist with basic project administration.
• Conduct PC maintenance, updates, and upkeep.
• Install and configure software, including MS Office products.
• Monitor and support network, hardware, and software for both local and remote sites.
• Matric certificate.
• A+ and N+ qualifications.
• 10+ years of experience in a similar role.
• Experience in a service-oriented environment.
• Strong IT administration and desktop support experience.
• Proficiency in Active Directory.
• Physical ability to perform manual tasks (e.g., installing network cables, computers, printers).
• Strong communication and interpersonal skills.
• Positive attitude and a commitment to excellence.
• Ability to prioritize tasks and manage time effectively.