IT Delivery Manager

Minimum Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred.

• Relevant certifications, such as ITIL (Information Technology Infrastructure Library), Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, and others related to specific technologies.

Technical Skills:

Microsoft 365:

In-depth knowledge and experience with Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, Teams, and other related services.

• Ability to implement and manage security features in Microsoft 365.

Firewalls:

Expertise in configuring, managing, and troubleshooting firewalls for network security.

• Familiarity with popular firewall solutions, such as Cisco, Sophos, Mikrotik, or Fortinet.

Desktop Support:

Proficiency in providing desktop support, including troubleshooting hardware and software issues for both Windows and potentially Mac systems.

• Knowledge of remote desktop support tools and techniques.

Servers:

Experience in managing and maintaining Windows Server environments.

• Understanding of server virtualization technologies (e.g., VMware, Hyper-V).

Hands-on experience with cloud backup solutions, such as Azure Backup, AWS Backup, or other third-party backup tools.

• Knowledge of backup and recovery best practices in cloud environments.

Leadership and Management Skills:

Proven experience in leading and managing a team of IT professionals.

• Ability to set goals, monitor performance, and provide constructive feedback.
• Strong decision-making and problem-solving skills.

Communication and Customer Service:

Excellent communication skills to interact with both technical and non-technical stakeholders.

• Customer-centric approach to understand and address client needs and concerns.

Project Management:

Project management skills to coordinate and oversee IT projects, ensuring timely delivery and quality outcomes.

• Familiarity with project management methodologies (e.g., Agile, Scrum).

Security Awareness:

Understanding of cybersecurity principles and best practices.

• Awareness of the latest security threats and the ability to implement security measures to protect client systems.

Adaptability and Continuous Learning:

Given the rapidly evolving nature of technology, a willingness to stay updated on the latest trends and advancements in IT.

Experience in managing relationships with third-party vendors for hardware, software, and services.

Remote Team Management:

Knowledge and experience in managing remote teams effectively, utilizing collaboration tools and technologies.

Documentation and Reporting:

Strong documentation skills for processes, procedures, and troubleshooting steps.

• Ability to generate reports on team performance, project status, and client satisfaction.