IT Asset Manager

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Working as part of the ITAM team to support the delivery of the software asset management function. Administration of software licence requests. Maintenance of licence assignment records and reconciliation of allocation and usage, including any required internal or vendor reporting. Demand management of BAU queries to the ITAM team. Working with the ITAM lead to proactively review and improve processes and governance for Software admin activities.

Job Description

Job Title: IT Asset Manager

Department: Information Technology

Reports to: Head of Information Technology

Purpose of the Role: To manage and lead the Asset Management function and its people supporting the organization’s business requirements around all IT assets utilized. Provision, Movement, Allocation & Storage of assets within the organization. To provide periodic analysis of asset status via defined reports to management. Maintain an up-to-date accurate Asset database. Work with Procurement to manage all IT suppliers to ensure compliance.

Minimum Qualifications:

• Matric / Grade 12 National Senior Certificate
• Possess IAITAM Certification, such as CHAMP and CITAM

Preferred Qualification:

• Vendor certification for Dell laptop RMA process
• Microsoft Advanced Excel certification
• ITIL Foundation
• At least 5 years of experience supporting Asset Management in a large organization.
• Strong knowledge of computer IT hardware from major brands like Dell, HP, Plantronics, etc.
• 3 years or more experience managing staff
• Experience working with an Asset Management Database
• 5 years or more in ITSM tool experience
• Proven ability and experience in executing strategic asset management processes successfully
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes
• Strong ability to carry out assigned tasks independently with little supervision

Duties:

• Inventory Management for South Africa locations (Updating & Maintaining of Asset inventory on production floors & Stores)
• Manage and maintain several stock rooms and ensure they are kept tidy and labelled and equipment is segregated into their respective areas.
• Monitoring & maintaining the stock levels & update the asset database periodically. Ensure effective management of the Asset Database and that the content contained is accurate.
• Provide accurate and up-to-date reporting.
• Maintaining & monitoring IT assets inward-outward processes with business stakeholders.
• Fulfilment of asset requests from business and IT stakeholders.
• Maintaining SLA & measuring the SLA time to time. Response and resolution will be calculated on asset request.
• Maintain, monitor & allocate IT peripherals like mobile phones, headsets, SIM cards, thin clients, etc.
• Maintain receipt of goods and submission of GRN, Invoice, statements to Finance.
• Submission of Asset reports to Finance/Procurement/Risk & Compliance as and when requested.
• Manage and work with business stakeholders for asset returns as part of the Leaver process.
• Support IT Operations Team for internal asset requests for BAU and projects.
• Providing support for any new asset implementation, upgrades, changes or moves as required as per business requirement.
• Facing Asset audits internal as well external like ISO 27001.
• Managing suppliers in terms of quoting, deliveries, roadmaps and sourcing non-standard equipment.
• Responsible for managing lifecycle of hardware and software models from their introduction to their retirement.
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously.
• Design processes relating to hardware asset management, execute and enhance them.
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.
• Take part in other ITAM processes, or as required perform as a backup to maintain operational activities.
• Create and execute governance and strategic asset management function.
• Collaborate with infrastructure teams to determine trends in asset performance.
• Perform research on industry best practice and incorporate it with organizational practices.
• Experience working in a fast-paced and structured call centre environment.
• Working with people.
• Persuading and influencing stakeholders.
• Coping with pressures and setbacks.
• High energy levels.
• Methodical and logical approach to challenges.
• Commitment to Customer Excellence.
• Ability to conform to policy and procedure.
• Ability to make decisions and prioritize.

Supervisory Responsibility: This position will have supervisory responsibility.

Work Environment: This role operates in a large call centre office setting.

Physical Demands: Due to the nature of Asset Management, there will be some physical demands on managing a storeroom.

Position Type and Shift: This is a full-time position and requires you to be in the office. Days and hours of work 40 hours per week. Weekend work may be required as job duties demand.

Travel: Travel between Capita sites for asset management activities and to attend meetings.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain world-class customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered.

Closing date: Midnight 9 April 2025.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.