IT Administrator - South Africa

TRAILD: Who are we?

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We are looking for a talented, passionate, and motivated individual to join our team as an IT Administrator in South Africa supporting our global team.

The ideal candidate will be responsible for managing and maintaining our company’s IT infrastructure, ensuring optimal performance, security, and availability of all IT systems and services.

Key Responsibilities

• User Support: Provide technical support to employees, resolving hardware and software issues promptly via our helpdesk system.

• Procurement: Endpoint and software procurement for employees.

• Software/System Administration: Manage, Design, Implement and support software systems used by staff.

• Compliance: Ensure compliance with relevant regulations and standards, including data protection and privacy laws, ensure company is in compliance with SOC2 and ISO27001 standards.

• Network Management: Configure, maintain, and troubleshoot network hardware and software, including routers, switches, firewalls, and VPNs.

• Security: Implement and monitor security measures to protect data, systems, and networks from cyber threats.

• Backup and Recovery: Develop and maintain backup and recovery procedures to ensure data integrity and availability.

• Software Management: Install, update, and manage software applications and licenses.

• Documentation: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.

Who You Are: (include required qualifications, experience, education)

• 1-3 years of experience in IT administration or a similar role.

• Bachelor’s degree in Information Technology, Computer Science, or a related field. (Additional experience may be substituted for the minimum education requirements)

• Experience working in a tech start-up/scale-up or SaaS environment

• Remote troubleshooting

• Proficiency in endpoint, network and system administration.

• Strong knowledge of cybersecurity principles and practices.

• Excellent problem-solving and troubleshooting skills.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.

• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

• Flexibility: we offer a range of remote, hybrid and flexible working options.

• Global team: we are growing across APAC, NA and EMEA and have team all across the world.

• Our team genuinely loves working at TRAILD: we scored 100% on our 2023 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment