Investment Service Consultant

A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products.

The responsibilities will include, but not be limited to:

1. Ensuring an excellent quality of service is given to clients at all times.
2. Online accounts verification and activation.
3. Build and establish relationships at all levels with internal departments to ensure that timely resolutions are found to any problems that might arise.
4. Provide support to the correspondence and walk-in-centre teams as and when required.
5. Complete administrative and repetitive tasks while keeping accurate, detailed stats of all queries and correspondence.
6. Identify and propose solutions to process and service-related failures.
7. Supply marketing material via various media forms to all interested parties.
8. Database updates and information maintenance.

1. Relevant business degree or studying towards it.
2. Matric/Grade 12.
3. 6 months contact centre experience/client services experience.
4. Excellent verbal and written communication skills (good voice and good diction).
5. Be multilingual.
6. ITC/CRIM Clear.
7. Computer Literate.

The importance of this role is that the candidate should possess all of the following skills:

1. Self Control, Initiative, Analytical Thinking, Professionalism, Administration Skills.
2. Friendly and diplomatic nature with a passion for people.
3. Maturity to speak confidently with intermediaries and clients.
4. Aptitude to learn different products.
5. Possess the highest standards of personal integrity and the ability to maintain confidentiality.
6. Ability to cope with shifting priorities.
7. Ensure conformity with processes and rules.
8. Organised and self-disciplined.
9. Enjoy working in a team environment.
10. Numeric and Verbal Ability.
11. Quality Focus (Attention to detail and Accuracy).
12. Adaptability, Stress tolerance.
13. Ability to deal with the complexity of different types of calls and clients.
14. Ability to prioritise and function positively under pressure.
15. Accept accountability and take responsibility for tasks done.
16. Ability to relate to others.