Investigator

JOB PURPOSE : To plan, implement, co-ordinate, control and maintain a professional investigation service to safeguard, investigate the theft of, and recover assets and information of the company and its clients.

EDUCATION AND EXPERIENCE :

1. Matric (Grade 12) or equivalent (NQF level 4).
2. PSiRA registered, minimum grade C.
3. Any further education in policing / investigations will be highly beneficial.
4. Three to Five years crime investigations experience.
5. Valid code 8 drivers' licence.

KEY RECEIVERS :

1. Operations Manager.
2. Area Manager.
3. Task Teams.
4. All Operational Staff.
5. Senior Investigator.
6. Security Personnel.
7. Clients.
8. Contractors.
9. Local Authorities.

KEY PERFORMANCE AREAS :

1. Maintenance and Inspection.
2. Crime Risk analysis and Crime Prevention.
3. Crime Investigation.
4. Arrest and Convictions.
5. Incidents.
6. Reports.
7. General and Administration.

MAIN DUTIES AND RESPONSIBILITIES :

Functional outputs and activities will include, but are not limited to :

1. Maintenance and inspections :
   1. Review the utilisation and maintenance of security equipment.
   2. Communicate security needs and problems to senior management.
   3. Supervise shifts rosters, off days, leave taken, etc. for all Security Guards, and Assistant Investigators, to ensure all operations run smoothly.
   4. Do regular site inspections (daily) and ensure to cover all the vulnerable areas.
   5. Do unscheduled (surprise) inspection to identify any non-conformances in security personnel area of responsibility.
   6. Ensure all security officers and supervisors are disciplined.
   7. Ensure all Assistant Investigators are performing their duties.
2. Crime Risk Analysis and Crime Prevention :
   1. Formulate relevant preventative measures to ensure a downward trend in criminal activities.
   2. Develop and foster an interactive relationship with internal and external crime affiliated third parties and law enforcement agencies to combat and minimize criminal activities.
   3. Gather and analyse information to identify possible crime related trends.
   4. Continuously recruit new informants.
   5. Do extensive and proactive research into the core reasons for relevant criminal activities.
   6. Make recommendations to fight criminal activities.
   7. Evaluate the protection status on hot spot areas and report it to senior management with recommendations on how to fight these criminal activities.
3. Crime Investigation and Intelligence :
   1. Plan and implement investigation techniques which comply with legal requirements and the policies and procedures of the company.
   2. Conduct investigations in a professional and effective manner.
   3. Go to crime sites and gather information and evidence.
   4. Question witnesses and gather witness statements.
   5. Ensure statements are written within 24 hours and handed in with photos to relevant personnel.
   6. Identify suspects / syndicates out of current investigations / information.
   7. Identify the modus operandi of suspects / syndicates as well as the vehicles that they use in their actions.
   8. Identify the buyers where the suspects / syndicates sell the stolen property / material.
   9. Liaise with law enforcement agencies to verify and validate information.
   10. Investigators attending the incident / crime scene shall immediately make a full report to the Director / Operations Manager.
   11. Investigators shall update the Director / Operations Manager on a continuous basis of all noteworthy incidents.
   12. Do follow up investigations through means of informants and further information received.
   13. Give all information through to the relevant personnel.
   14. Testify in court when required.
   15. Compilation of dockets, ensuring that all necessary information is included and that the docket is compiled in the right manner.
   16. Ensure that the compiled docket is handed over to the Docket Carrier.
   17. Establishing an Informant Network and continuously recruit new informants.
   18. Responsible for gathering of crime intelligence pertaining to criminal groups and syndicates, electronic and physical surveillance, identification of new crime trends, wanted and outstanding suspects, and suspects released from prison / parole.
4. Arrests and Convictions :
   1. Arrest syndicates that are responsible for theft in the area.
   2. Ensure high conviction rate by preparing yourself and your witnesses for court.
   3. Follow up on information to trace wanted accused persons in co-operation with the SAPS as and when required.
5. Incidents :
   1. After making an arrest, open a case at the police station.
   2. Book in all evidence and suspects if any.
   3. Inform Area Manager Immediately of an Incident as soon as it occurs.
   4. Ensure Area Manager is kept up to date with the progress on reports.
   5. A Case Control Register and dockets will be issued to each investigative unit.
   6. The Investigator will be responsible for the daily entries in the Control Register.
6. Reports :
   1. Daily Report: The Investigator that attended the crime scene should submit a daily report of the activities from the previous night.
   2. Weekly report: The person who compiles the daily report must submit a weekly report on the status of criminal activities and other related incidents pertinent to his / her area every Monday morning.
   3. A progress report must also be handed in.
7. General and Administration :
   1. Ensure vehicles are always kept in a neat, clean, and tidy condition.
   2. Ensure vehicle licences are always kept up to date and renewed when required.
   3. Ensure vehicles are serviced when required with authorised dealerships.
   4. Complete log sheet for all kilometres travelled, indicating for which client it was and private kilometres travelled.
   5. Submit to relevant administrative personnel for processing.
   6. Private kilometres may under no circumstances be claimed as business kilometres.
   7. Failure to do so may result in disciplinary action taken against you.
   8. Also ensure that you are in the budget.
   9. Report any defaults or maintenance issues on the vehicles to management immediately.
   10. Keep all fuel slips and petrol slips and attach to a completed vehicle maintenance form and submit to the relevant administrative personnel for processing.
   11. Complete time sheets for all hours worked on projects and submit to the relevant administrative personnel.
   12. Ensure that all Security Officers, Supervisors and Assistant Investigators time sheets are filled in correctly and then sign it off.
   13. Willingness and preparedness to go to different regions to perform duties as required from time to time.
   14. No document relevant to any investigation shall be left lying around in any place where it may be scrutinised by another person.
   15. The utmost care must be taken to ensure against the loss of any information/documentation relevant to security related investigations.

HEALTH AND SAFETY :

1. Equipment should only be used for the sole purpose that they are intended for, within the health and safety regulations thereof and only by the people who have received the proper training.
2. If any hazard of any kind is noted, it must be reported to the SHEQ Manager immediately for remedial action to be taken.
3. Be responsible for your own health and safety as well as the health and safety of those around you.
4. Adhere to the regulations on the usage of consumables, equipment, and clothing as well as the maintenance thereof.

QUALITY :

1. Staff members must always adhere to the company Quality Manual, Policies and Procedures of the company.
2. Staff members / Department must ensure that their objectives are met and discussed continually giving the ISO department updates on their progress.
3. Measurement, analysis, and improvement of the QMS through activities such as updating policies, procedures and forms relating to their department / branch, internal audits and corrective and preventive action.

SPECIAL CONDITIONS :

1. Employees will be required to undergo training that is deemed necessary to raise the standard of service delivery and / or to comply with the requirements of the position.
2. This job description sets out the responsibilities of the position at the date that it was completed. Such duties may vary from time to time without changing the general character or the level of responsibility entailed.