At least 5 years in a similar environment/position
Inventory and supply chain management experience
Syspro (Accounting and warehouse management system)
Optimiza – Inventory optimization system
Netstock experience
Must be fully computer literate
MS Office, advanced Excel, PowerPoint
Strong customer service background and experience
Ability to demonstrate effective interpersonal and influencing skills
Able to provide evidence of working in a target-related environment
Professional and well presented at all times
Ability to work under pressure and for extended hours if required
Valid driver’s license
Fully insured licensed motor vehicle for business use that is roadworthy
Duties:
Ensuring that branch/main warehouse operational systems and processes are maintained/enhanced to ensure optimal branch/main warehouse performance and an enjoyable customer experience
Working with management, internal audit, and the relevant branch managers to manage and reduce the risk of fraud and error at branch level
Carries out delegated risk management duties defined relative to the business unit's assets or operations
Building partnerships between departments to ensure collaboration and efficient value chain throughout
Identifying operational and financial risks (branch/main warehouse level) and ensuring an effective system of internal control is in place at branch/main warehouse level
Ensure branch/main warehouse level compliance with ISO policies and procedures
Training of branch/main warehouse staff on ISO procedures, Syspro, Netstock, and Optimizer (where applicable)
Mentoring branch administrators/supervisors regarding the effective management of branches from an operational/administration standpoint
Supporting branch managers and supervisors with operational queries
Training branch managers and supervisors in process-oriented thinking
Providing regular feedback to relevant Head Office departments on performance/delivery problems experienced by branch/main warehouse
Developing better ways of doing things to improve branch/main warehouse efficiencies and reduce costs
Performing branch/main warehouse operations compliance and risk reviews
Remote monitoring of key branch risk areas via exception reports and investigation of exceptions with relevant managers
Staff training at branch/main warehouse level – identifying, coordinating, and conducting relevant on-the-job staff training where required
Ensuring that stock is managed correctly and that Optimizer is utilized
Improving stock and operational risk management processes and procedures within the branch/main warehouse environment
Leading projects to improve the overall operational efficiency of branch/main warehouse and enhance the customer experience
Ensuring IT performs necessary upgrades to the intranet AutoSHEQ software
Rolling out an ISO awareness program to promote effective use of the system
Liaising with various heads of departments, including Internal audit and ISO audit to keep abreast of key branch/main warehouse issues
Ensuring remedial action is taken regarding internal audit and ISO findings at branch level and within stores environment
Maintaining ISO compliance
Improving branch stock availability
Implementing a “spoke and wheel” strategy to optimize stock holding levels and ordering at branches
Minimizing inter-branch distribution costs
Reviewing warehouse operating costs, courier costs, and branch replenishment cycles
Minimizing stock losses and stock obsolescence; reducing branch excess stock
Clearing M3 stock and implementing monthly stock provision against the branches to encourage accountability
Continuous enforcement of accountability and streamlining of control processes