Internal Sales Representative

Internal Sales Representative

Olifantsfontein, Kempton Park R21 000 pm ctc

Leading manufacturer and supplier of high-quality bricks seeks a motivated and enthusiastic Internal Sales Representative to join their team.

You will play a crucial role in supporting the sales team by managing customer inquiries, processing orders, and providing exceptional customer service.

This position requires a proactive individual with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

1. Customer Service:
   • Respond to customer inquiries via phone, email, and in person.
   • Provide product information, pricing, and availability to customers.
   • Assist customers with product selection and recommend suitable products based on their needs.
2. Order Processing:
   • Process customer orders accurately and efficiently.
   • Coordinate with the production and logistics teams to ensure timely delivery of orders.
   • Monitor order status and communicate any delays or issues to customers.
3. Sales Support:
   • Assist the external sales team with customer follow-ups and appointment scheduling.
   • Prepare sales quotations, proposals, and contracts.
   • Maintain and update customer records in the CRM system.
4. Relationship Management:
   • Build and maintain strong relationships with existing and potential customers.
   • Address and resolve customer complaints and issues promptly.
   • Conduct regular follow-ups with customers to ensure satisfaction and repeat business.
5. Market Research:
   • Monitor market trends, competitor activities, and customer preferences.
   • Provide feedback and insights to the sales and marketing teams to enhance sales strategies.
6. Reporting:
   • Prepare and submit regular sales reports and forecasts to the Sales Manager.
   • Track and analyze sales performance metrics to identify areas for improvement.

Qualifications:

• Min. Grade 12
• Proven experience in sales or customer service, preferably in the building materials industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to work independently and as part of a team.
• A proactive and positive attitude with a strong desire to succeed.

Key Competencies:

• Customer-focused mindset.
• Attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills.
• Flexibility and adaptability.