Internal Sales and Stock Processor

Internal Sales and Stock Processor

Montague Gardens
R15,000 per month

Position Overview

We are seeking a dedicated and experienced Internal Sales and Stock Processor to join our team in Montague Gardens. The ideal candidate is mature, resides nearby (due to traffic and public transport challenges), has their own transport, and demonstrates a willingness to learn and contribute to the business. The successful candidate will work closely with our team and interact with customers, playing a key role in ensuring smooth sales and stock processing operations.

Key Responsibilities

1. Order Processing:
   • Capture picking slips and delivery notes accurately using Pastel Evolution.
   • Process orders received via WhatsApp (using the company branch cell), email, and telephone.
2. Customer Interaction:
   • Assist customers who visit the office (approved distributors only).
   • Understand and manage individual customer preferences, likes, and dislikes.
   • Provide a friendly and professional customer service experience.
3. Administrative Duties:
   • Answer incoming phone calls and assist with general inquiries.
   • Support the reception area in collaboration with another team member, Patricia.
4. Stock Management:
   • Participate in monthly stocktakes and assist with stock management tasks as required.
5. Pricing and Discounts:
   • Navigate and manage the complex pricing structure in Pastel, with individual discount settings for customers already loaded.

Requirements

• Experience: 5-7 years of solid office experience, ideally in a similar role.
• Min Grade 12
• Technical Skills: Proficiency in Pastel Evolution is highly preferred.
• Customer Service: Strong interpersonal skills and ability to manage customer relationships effectively.
• Work Ethic:
  • Must not be a "clock watcher" but rather someone proactive and dedicated.
  • Ability to maintain focus and avoid distractions, such as excessive personal phone use during working hours.
  • Willingness to follow company guidelines regarding cell phone usage.
• Location: Resides near Montague Gardens with own transport to ensure punctuality.

Working Hours and Benefits

• Hours: 08h00 - 16h30 with a 30-minute lunch break.
• Leave and Public Holidays: Office closure during December and all public holidays.
• Supportive Environment: Opportunity for short breaks to attend to personal matters.