Intern: Tech support Agent

Be among the first applicants.

The Foschini Group

Wes-Kaap

ZAR 50 000 - 200 000

Be among the first applicants.

Yesterday

Job description

Key Responsibilities:

Providing first line systems support to head office and stores users
Liaison with head office and store staff, colleagues and vendors
Logging of ALL incoming telephone calls, WhatsApps, WebChats and self-service contacts on Technical Support call logging application (Synergy)
Assign call priority appropriately and timeously
Follow-up on open calls
Resolve calls with correct resolution and inform user of the resolution details
Escalating of all High Priority calls to Senior Management, including Incident Manager
Liaising with 2nd and 3rd level support, as well as other business units
Liaising with external vendors on status of logged calls

Qualifications and Experience:

Must have a recognized 3-year IT qualification or Matric with MCSE (certification is highly desirable)

Skills :

Behaviors :

Continual Improvement - Actively seeks opportunities to continually improve processes
Decision Making - Analyses complex situations to ensure effective and timely choices
Entrepreneurial thinking
Meeting Customer Expectations - Consistently delivers exceptional customer service
Presenting & Communication - Articulates ideas clearly to different audience

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.