Insurance Capability Lead (ISL)

Lesaka Technologies (Consumer Division) is looking for an Insurance Capability Lead (ISL) to oversee the development, implementation, and maintenance of insurance-related IT solutions that support our consumer-facing products and services.

Position Overview:

The Insurance Capability Lead will play a crucial role in ensuring our insurance systems are robust, efficient, and aligned with business objectives. This leadership position requires a unique blend of technical expertise, industry knowledge, and managerial skills.

Key Responsibilities:

System Management and Maintenance:
Ensure the day-to-day operations of insurance systems run smoothly, maintaining system reliability, performance, and security while managing upgrades and configurations.

Business and Technical Alignment:
Act as a liaison between the IT department and business units, translating business requirements into technical specifications to optimize workflows.

Process Optimization and Automation:
Design, implement, and enhance process flows within insurance systems, developing automation scripts to streamline operations and improve efficiency.

Insurance Industry Expertise:
Maintain a deep understanding of insurance standards and regulations, ensuring compliance with industry requirements and keeping abreast of emerging trends.

Policy Management:
Oversee policy management within our systems, ensuring accurate and timely processing of policy data while implementing effective workflows.

Data Stewardship:
Ensure data integrity, accuracy, and security within insurance systems by developing and enforcing data governance policies and monitoring data quality.

Stakeholder Collaboration:
Work closely with business analysts, developers, and cross-functional teams, facilitating communication and collaboration across departments while providing training and support to users.

Project Management:
Lead and manage projects related to insurance systems, developing project plans, timelines, and budgets to ensure successful delivery within scope, time, and budget constraints.

Technical Skills:
Proficient in insurance system platforms, IT infrastructure, databases, and software development, with experience in automation tools and scripting languages.

Business Analysis:
Strong analytical and problem-solving skills, with the ability to translate business needs into effective technical solutions.

Industry Knowledge:
In-depth knowledge of the insurance industry, including policy management and regulatory requirements.

Soft Skills:
Excellent communication and interpersonal skills, strong organizational abilities, and the capacity to collaborate with cross-functional teams.

Special Skills and Requirements:

Change Management:
Proven ability to lead change initiatives and guide teams through transitions effectively.

Vendor Management:
Experience in managing vendor relationships, negotiating contracts, and ensuring compliance with service level agreements (SLAs).

Risk Management:
Proficient in identifying, assessing, and mitigating risks associated with insurance systems and IT projects.

Advanced Analytical Skills:
Strong analytical capabilities to interpret complex data and generate actionable insights using data analytics tools.

Regulatory Compliance:
In-depth knowledge of regulatory requirements specific to the insurance industry, ensuring all systems and processes comply with relevant laws and regulations.

Qualifications:

• BCom/BSc/NDip in Information Technology, Computer Science, or a related field.
• Proven experience in a similar role within the insurance or financial services industry.
• Expertise in insurance systems, data management, and regulatory compliance.