Information Technology Support Technician

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Obsurv Technologies
Pietermaritzburg
ZAR 200 000 - 300 000
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Yesterday
Job description

Obsurv Technologies is a young and growing company making strides in the IT industry. We specialize in providing bespoke IT solutions to our clients and complete IT Support. We are looking for a Senior IT Support Technician for an on-site placement reporting to the director.

Responsibilities:

- Provide first- and second-line support via phone and in-person to end-users.

- Diagnose and resolve technical issues related to hardware, software, and network infrastructure.

- Assist with the administration of Microsoft Office 365 and Google Workspace.

- Advanced troubleshooting of virtualization principles and Layer 1 - 3 networking.

- Communicate effectively in English and follow established procedures for issue resolution and documentation.

- Ensure compliance with client requirements, including maintaining a clean criminal record.

Required Skills:

- Proficiency in Microsoft Desktop OS (Windows 7, 8, 10, 11) and Server OS (Windows Server 2008, 2012, 2016, 2019, 2022).

- Experience with all versions of Microsoft Office.

- Advanced understanding of virtualization principles and Layer 1 - 3 networking.

- Advanced understanding of networking protocols

- Understanding of IT Security

- Advantageous to have working knowledge of Sophos Firewalls, Microsoft Hyper-V, IP PBX platforms, and Ruckus Networking

Qualifications:

- Relevant certifications or equivalent experience in IT support.

- Strong problem-solving skills and attention to detail.

- Ability to adapt to a dynamic work environment and work independently or as part of a team.

Benefits:

- Flexible working hours

- Incentives for professional growth and certifications to support career advancement.

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