Information Technology Support Engineer

We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centre’s and Divisional Offices – both remotely and in-person.

The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels. The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast-paced environment.

The candidate should be technical minded with strong troubleshooting skills for computer desktops as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner. The role involves/requires a number of labour-intensive tasks and functions which may be required from time to time.

Key Responsibilities:

1. Engaging/Interacting with customers via email, telephone or in person
2. Problem solving and troubleshooting of hardware and software related technical issues, including printer issues and toner replacement
3. Resolve user queries effectively
4. Log all calls that are reported via the web, email or telephonically into the CA Logging System
5. Support & Setup of computer desktop equipment in meeting rooms daily
6. Imaging and setup of desktop computers for new users
7. Moving of desktop computers during the day and after hours

Qualifications and Experience:

1. Tertiary education and relevant technology courses attended (MCSE and A+ will be an advantage)
2. Preferably 3-5 Years IT End User Support experience
3. Microsoft Desktop Operating Systems experience – Windows 7 & Windows 10
4. MS-Office versions (Office 2010, 2016, 2019, Office 365)
5. Computer hardware and software troubleshooting skills
6. Computer Desktop Imaging
7. Effective Management of IT hardware and IT environment

Essential Competencies:

1. Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 & Windows 10. Sound troubleshooting skills, both on the hardware and software level.

Advantageous Competencies:

1. Exposure to Microsoft System Center 2012
2. Exposure to Retail Warehouse IT technologies

Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions. People living with disabilities will be viewed favourably.