Information Technology Specialist for Resilient Cities Limpopo Program

Information Technology Specialist for Resilient Cities Limpopo Program

The USAID-funded Resilient Cities Limpopo Program, implemented by Tetra Tech ARD, is currently accepting expressions of interest for an Information Technology Specialist. This position will be in the main office in Pretoria, South Africa.

Position Description: The program aims to increase urban residents' access to safe and reliable water, sanitation, and solid waste services in the Limpopo River Basin region of Southern Africa, including parts of Botswana, Mozambique, and South Africa. Tetra Tech will partner with local governments and other stakeholders to strengthen municipal governance, enhance public service delivery, and develop sustainable, climate-resilient solutions.

Working under the direction of the DCOP-Ops and in direct coordination with the US IT Team, the Information Technology Specialist will provide both onsite and remote IT support for USAID Resilient Cities Limpopo program staff supported by the US Tetra Tech Home Office Team.

Responsibilities:

1. Configure all project-funded computers in compliance with Home Office IT standards, prepare project computers with Windows Configuration Designer (WCD) package, joining computers to Azure AD for remote management.
2. Setup and configure project procured computers based on Tetra Tech user account furnished by HO IT.
3. Configure individual O365 Outlook clients per user account. Egnyte as well as desktop application per user, ensure Z:/drive is mapped.
4. Install software upgrades/patches, service packs, and other updates (Dell Command Update & Windows Updates).
5. Attend to printers and peripheral configuration and maintenance needs.
6. Configure project-issued smartphones using the Tt corporate standard instructions. The IT Specialist should configure and manage all project-issued smartphones before being distributed to the users.
7. Troubleshoot computer and network-related issues on-demand and escalate to the HO IT team as needed.
8. Support the HO IT teams in the configuration of all project-funded, internet-enabling networking devices in compliance with Home Office IT standards. Connect network device(s) to Public IP. Coordinate with HO to review wireless coverage within the office space and relocate access points in strategic positions.
9. IT Asset Management: Gather and Maintain the IT inventory sheet for IT equipment.
10. Assist the Operations Manager in ensuring IT project assets comply with OCIO standards and policies.
11. Assist the ARD HO IT Manager in ensuring IT project systems are compliant with the Tetra Tech standards and policies.
12. Monitor the project’s IT infrastructure to ensure continuous IT operation. The Field IT Specialist needs to ensure that all IT services are running at any given time. Internet, office network (both wired and wireless), copiers, and computers.

Minimum Qualifications Required:

1. Minimum bachelor’s degree or equivalent in computer science or a related field.
2. At least five years of relevant work experience.
3. Excellent knowledge of Microsoft 365 setup and troubleshooting.
4. Excellent knowledge and experience working on Dell laptops (hardware and drivers).
5. Advanced knowledge in networking - routers, switches, and wireless access points, Azure, Active Directory, domain control, and user administration, SharePoint and Office 365 features is highly preferred.
6. Knowledge of using TeamViewer or similar remote desktop support software.
7. Effective interpersonal skills and relationship-building skills. Analytical and problem-solving abilities with keen attention to detail.
8. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
9. Experience working in a team-oriented, collaborative environment.
10. Strong customer-service orientation. Must be comfortable working in a fast-paced and sometimes intense work environment addressing issues within the service level agreement (SLA).
11. Any related IT certifications will be a plus.
12. Fluency in English (written and oral). Fluency in Portuguese would be beneficial.
13. Possession of Driver’s License desirable.
14. Current authorization to work in South Africa is required at the time of application.

To be considered, please submit the following:

1. CV in reverse chronological format.

Please ensure that only the requested documents listed above are submitted. Only candidates selected for an interview will be contacted. No phone calls, please.

POPIA Disclaimer: In order to consider any application for employment, we will need to process your personal information. A law, known as the Protection of Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such as collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner. In order to give effect to this right, we as the employer, are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under Operations / HR and will be shared with you during the interview stage.

Tetra Tech International Development is committed to safeguarding and technical excellence in equality and social inclusion. Our team of dedicated Gender, Youth, and Social Inclusion (GYSI) advisers work closely with our staff and partners to share international norms and best practices to improve the livelihoods of the world’s most marginalized groups. Tetra Tech International Development is especially interested in candidates that can contribute to our Diversity, Equity, and Inclusion (DEI) initiatives that aim to expand inclusion and an authentic sense of belonging to all our staff regardless of background.

Reasonable Accommodations: We are dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please visit Tetra Tech’s Disability Assistance Page. Our recruitment team looks forward to engaging in an interactive process to provide helpful and reasonable accommodations for candidates.

About Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of more than 28,000 employees who are working together to provide smart, scalable solutions for challenging projects. Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among our core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military status, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We invite applications from all interested parties.

ARD 188

Water Security and Sanitation (International Development)