Independence, Ethics & Conflicts Manager

Join to apply for the General Manager: Claims Legal role at MiWay Insurance Limited.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

We are looking for your proven track record in Legal STI claims and middle management experience. The Claims Legal General Manager is responsible for managing the operations of a single call centre or business segment. In this role, the GM oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards, responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and build the credibility of the call centre with potential clients.

Minimum Qualifications Required

1. Grade 12 / Standard 10 / NQF 4
2. Applicable Law Degree
3. Any applicable post-matric qualifications will be advantageous.

Minimum Experience

1. Proven track record with a minimum of 5 years' experience in Legal claims in the Short-Term Insurance Industry for Personal Lines and Commercial Insurance
2. Minimum 3 years' middle management experience in Legal claims
3. Solid understanding of Claims Legal procedures & processes

Deliverables include, but are not limited to:

1. Oversee the Legal Department's performance, operations, reports, system developments, and projects pertaining to Personal Lines and Commercial Insurance, Disputed Claims, Legal Recoveries & Liabilities (Subrogation), Litigation, SASRIA Recoveries, Broadform Liabilities, Tracker Warranty Recoveries, Service Provider Recoveries, and Client Recoveries.
2. Oversee MiWay's Legal Firms' performance, legal costs, and other expenses.
3. Manage Manex and Loss Ratio relating to the Legal Department.
4. Reviewing policy wording amendments and scripting changes in conjunction with Corporate Legal and Risk & Compliance.
5. Monitoring Risk and Compliance pertaining to the Risk register for the Legal Department.
6. General Legal Support to Claims Department, Legal, Investigations, Disputes, Business Insurance, Procurement, and Assessing.

Competencies Required

1. Excellent Leadership qualities/skills.
2. Ability to lead and motivate a Legal team of leaders.
3. Excellent verbal and written communication skills.
4. Proven track record in a leadership position.
5. Good analytical ability.
6. Attention to detail and able to work under pressure.

Knowledge And Skills

1. Driving sales and profitability.
2. Manage partnerships and communication.
3. Strategic and Operational Call Centre control and reporting.
4. Budgeting, expense management, and audits.
5. Management of employees.

Personal Attributes

1. Builds effective teams - Contributing through others.
2. Decision quality - Contributing through others.
3. Directs work - Contributing through others.
4. Business insight - Contributing through others.

Core Competencies

1. Cultivates innovation - Contributing through others.
2. Customer focus - Contributing through others.
3. Drives results - Contributing through others.
4. Collaborates - Contributing through others.
5. Being resilient - Contributing through others.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay, we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing