Incident Desk Management

• Ability to report incidents and escalate to senior investigators.
• Daily, weekly, and monthly reporting.
• Client liaison and professional client relationship.
• Ongoing liaison with client and other personnel.
• Answer and action all incoming calls.
• Be able to identify trends, patterns, and modus operandi.
• Data interpretation.
• Review and authenticate all incoming incidents, accurately and efficiently requesting any missing information or documentation.
• Perform various administrative duties required to support the function.
• Confident working on different software platforms.
• Adhere to all instructions by management.
• Must be able to work weekdays, 06h00 to 18h00.
• Be prepared to be on standby over weekends.
• Sound knowledge of company’s disciplinary procedures.

Preferred qualifications / attributes / skills:

• PSIRA Certification Grade A.
• Grade 12 or equivalent qualification.
• Sound security knowledge.
• Computer literate (Word, Excel, Outlook).
• SAPS experience will be an advantage.
• Knowledge of investigation techniques.
• Must have excellent presentation, verbal communication, and report writing skills.
• Knowledge of Criminal Procedures Act.
• Desktop investigation.
• Analytical skills.
• Criminology knowledge.
• Adequate knowledge for compiling reports.
• Ability to operate with confidence under pressure and during emergencies.
• Good communication skills in English and one other South African language.