Incentives Groups and Group Series Specialist

Are you ready to embrace a new challenge and redefine the art of travel planning? If you’re a passionate travel specialist with deep expertise in incentives, groups, and group series, we have a transformative opportunity just for you.

Why This Role?

Design journeys that not only transport people from one destination to another but also create unforgettable experiences. This role empowers you to:

1. Inspire group travel by crafting tailored itineraries that resonate with every traveller’s unique interests and budgets.
2. Lead the coordination of seamless travel arrangements, ensuring every detail—from quoting and reservations to travel pack documentation—is executed with precision.
3. Build lasting relationships with clients and suppliers alike, negotiating the best rates and services that exceed expectations.

What You’ll Do

Client Engagement & Customisation:

1. Assess client needs, from special interests and requirements to budget considerations.
2. Respond promptly to written requests, providing detailed quotations and confirmations.
3. Maintain constant communication with agents and clients throughout the journey, ensuring superior service and timely updates.

Reservations & Documentation:

1. Load reservations and manage all associated documentation—from itinerary planning and travel packs to vouchers and rooming lists.
2. Secure service confirmations with suppliers and arrange essential meet and greets as required.
3. Oversee invoicing, manage payments, and resolve account queries to guarantee seamless financial transactions.

Client & Supplier Relationships:

1. Foster robust relationships with clients, ensuring they are always offered the best price and service.
2. Engage with preferred suppliers to negotiate competitive rates and monitor product offerings.
3. Continuously develop your knowledge of destinations and travel trends through industry events, seminars, and training.

Operational Excellence:

1. Deliver accurate and timely reports, adhering to all organizational procedures and deadlines.
2. Demonstrate exceptional organisational, planning, and analytical skills while maintaining the highest standards of integrity and confidentiality.

What You Bring

Experience & Qualifications:

1. A minimum of 5 years' experience within the tourism industry, specifically dealing with incentives, groups, and group series.
2. A Matric/Grade 12 qualification; a Travel & Tourism qualification is highly desirable.
3. Familiarity with Tourplan is an advantage, as is strong knowledge of South African and regional geography.

Key Competencies:

1. Unmatched attention to detail and a mature, professional approach when engaging with stakeholders at all levels.
2. Excellent communication skills, both written and verbal, combined with proven problem-solving, negotiation, and interpersonal abilities.
3. A proactive mindset with the drive to continuously learn and stay ahead of industry trends.

The Opportunity

This is your chance to leverage your expertise in a role where every day brings new adventures, challenges, and rewards. Join a team that values your vision and allows you to create journeys that leave a lasting impact.

Ready to Lead the Journey? Submit your resume today and take the first step toward a career where your passion for travel transforms lives and creates inspirational, one-of-a-kind experiences.

The salary for this position is competitive and based on relevant experience.