Inbound Customer Service Advisor

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What you will do in this role:

• Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
• Occasional outbound calls to follow up on customer inquiries originating from an inbound call
• Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
• Building personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

Experience:

• Minimum 12 months call center experience working in a customer service role supporting customers on voice
• Exposure to chat and email (advantageous)

What’s in it for you:

• Monthly salary of R6500
• Medical aid for main member/ Medical Insurance for employee and two dependents
• Group life cover
• Fantastic Employee Assistance Programme (EAP)

Eligibility to work:

In accordance with South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Job Types: Full-time, Temporary

Pay: Up to R6500,00 per month